Job Description
Job DescriptionCustomer Service Specialist
Location: Hayward, CA
Pay Range: $23.00 - $27.00 plus Quarterly Bonus
Hours: 8:30 am - 5:00 pm
Temp-to-Hire
You will serve as the first point of contact for customers and providing them with world-class service and support. You will assist them with their event needs and offer product recommendations. Your role is crucial in ensuring clients will have a memorable experience!
Responsibilities:
- Engage with customers by phone, email and in-person
- Identify opportunities to upsell and cross-sell additional services to enhance their events
- Process orders accurately and efficiently, ensuring all details are correct and deadlines are met
- Handle client inquiries and complaints with professionalism
- Work closely with sales and operations team to ensure a smooth process
- Maintain CRM records
Minimum Qualifications:
- 2 years of experience in a Customer Service role, preferably in a special events/hospitality or related industry
- Excellent verbal and written communication skills
- Friendly and personable demeanor
- Highly organized with the ability to manage multiple tasks and prioritize work effectively
- Proficient with CRM and Excel is a plus
- Strong problem-solving skills with the ability to quickly think on your feet
To Apply: Email your resume for consideration
About Kimco:
Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while "Changing lives, One Job at a Time". We have won Best of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years. Only 2% of staffing companies nationwide receive this recognition! We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry platforms.PandoLogic. Keywords: Customer Service Representative, Location: Concord, CA - 94518 , PL: 597407137