Job Description
Job Description
Emish Market, located in Fife, WA, is a Ukrainian grocery store offering a wide selection of imported goods from Ukraine and other European countries. We also feature a full-service café, bakery, and meat department, serving freshly made Ukrainian dishes, sweet pastries, and specialty meats, providing a unique shopping experience for our customers.
We are currently seeking a courteous and solution-oriented Customer Service Representative / Hostess to join our in-store team. This role focuses on helping guests, giving directions, and keeping the space organized and calm. The ideal candidate is a people-person who enjoys helping others, solving problems, and creating a positive shopping experience. If you thrive in a fast-paced retail environment and have a passion for community-centered service, we welcome your application.
Work Schedule: Wednesday - Sunday, 11am - 7:30pm (with 30-minute lunch)
Pay Range: $22 - $24 per hour, depending on experience
Benefits:
- 1 hour of paid sick leave for every 40 hours worked
- $2 extra per hour worked on Sundays
- 1 week paid vacation after 1 year, 2 weeks after 2 years
Responsibilities:
- Greet customers and assist them with inquiries, returns, and general store navigation
- Resolve customer complaints in a calm, helpful manner
- Coordinate with store departments to address customer needs efficiently
- Assist with café flow and seating when needed
- Maintain a clean and welcoming customer service area
- Coordinate with staff for quick solutions
- Follow store policies and safety standards
Required Qualifications:
- Minimum 1 year of experience in customer service, retail, or a related field
- Strong communication, problem-solving, and interpersonal skills
- Friendly demeanor and professional appearance
- Ability to multitask and stay composed in busy situations
- Comfort using POS and basic computer systems
- Fluency in Ukrainian language is preferred but not required