Job Description
Why Join Howden US?
At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.
We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.
Why Howden?
- You’ll Own It
- With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
- You’ll Be Empowered
- We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
- You’ll Be Part of Something Bigger
- Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable
We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.
What is the role?
The Proof of Insurance Manager is responsible for overseeing the issuance of client insurance documents within the US Regional Business Service Center. This role ensures accuracy, timeliness, and compliance in the delivery of Certificates of Insurance (COIs) and Auto ID cards, while supervising the work of Proof of Insurance Analysts. You will be reporting into CJ Moon, our Head of Proof of Insurance.
What will you be doing?
Certificates of Insurance (COIs)
- Oversee the review of COI requests to ensure requirements, delivery methods, and client expectations are accurately assessed and met.
- Provide direction and oversight on securing carrier endorsements to support accurate COI issuance.
- Ensure team adherence to compliance and service standards by monitoring the timely and accurate delivery of COIs.
Auto ID Cards
- Monitor processing of Auto ID card requests based on fleet and/or vehicle-specific needs.
- Oversee issuance with carriers and ensure proper documentation is maintained.
Renewals
- Oversee the issuance and delivery of renewal COIs and auto ID cards to clients.
- Supervise renewals to ensure deadlines are met and documentation is complete.
Compliance and Recordkeeping
- Oversee the maintenance of accurate records of issued COIs and Auto ID cards, ensuring readiness for audit and compliance reviews.
- Ensure team adherence to regulatory requirements and company policies in all aspects of document issuance.
Collaboration and Service
- Partner with account management teams to clarify requirements and resolve issues.
- Communicate with carriers as needed to secure endorsements and verify documentation.
Team Leadership & Oversight
- Provide mentorship, coaching and feedback to Proof of Insurance Analysts.
- Assign workloads, monitor productivity and ensure adherence to standards.
Key Skills & Competencies
- Organizational Skills: Skilled in overseeing multiple issuance requests, renewals, and escalations.
- Communication Skills: Strong written and verbal communication with clients, account teams, and carriers, particularly in escalated scenarios.
- Regulatory Knowledge and Compliance Awareness: Strong understanding of carrier and state requirements for certificates of insurance and auto ID cards.
- Technical Skills: Proficiency with Microsoft Excel and billing/insurance systems (e.g. Epic, AMS360, or similar).
- Problem-Solving: Skilled at resolving discrepancies in requests or endorsements and escalate issues appropriately.
Qualifications
- 3-5 years of experience of insurance operations or document issuance experience, with 1-2+ years in a supervisory or team-lead capacity preferred
- Strong understanding of insurance policy documentation, Certificates of Insurance, and Auto ID card requirements
- Demonstrated ability to manage teams, drive process consistency, and uphold high service standards
- Proficiency in Microsoft Office and insurance systems (Epic, AMS360, or similar)
- Bachelor’s degree in Business, Insurance, or related field; or equivalent work experience.
What do we offer in return? A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other, in the small everyday moments and the bigger challenges
- We are determined to make a positive difference, at work and beyond
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Our sustainability promise
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.