Patient Care Coordinator

Job Description

Patient Care Coordinator (Contract-to-Hire)

Fort Lauderdale, FL

Responsibilities

• Oversee all front-office activities, including greeting patients, coordinating appointments, managing incoming calls, processing referrals, and facilitating check-in and check-out.
• Deliver a high level of patient-centered service by creating a friendly, professional, and supportive environment.
• Confirm, update, and accurately document patient demographics and insurance details while collecting co-payments.
• Ensure front-desk areas, patient files, and common spaces remain organized and presentable.
• Partner with the centralized reception team to maintain seamless and timely phone coverage.
• Respond to patient questions and concerns with discretion, empathy, and effective resolution.
• Adhere strictly to HIPAA guidelines and organizational policies related to patient confidentiality.
• Participate in team meetings, trainings, and clinical discussions as needed.

Qualifications

• Demonstrated knowledge of HIPAA compliance and patient privacy standards.
• Strong communication and interpersonal abilities with a commitment to excellent patient service.
• Proven ability to prioritize tasks and remain efficient in a high-volume, fast-paced setting.
• Clear written and verbal communication skills; bilingual proficiency is a plus.
• Comfortable using electronic systems and standard office software; familiarity with AthenaHealth preferred.
• Prior experience in a medical office or customer-facing role is strongly preferred.