Job Description
Job DescriptionWe are seeking a detail-oriented Loan Servicing Clerk to support our centralized lending department. This role is responsible for assisting with loan servicing functions, maintaining accurate loan records, supporting escrow activities, and providing excellent customer service to borrowers.
The ideal candidate is organized, dependable, and comfortable working with financial documentation and internal systems.
Key Responsibilities
- Process loan renewals and extensions
- Handle advances on credit lines
- Maintain and update loan account records
- Process loan rate changes
- Conduct account research and documentation review
- Process NSF returns related to loan accounts
- Answer borrower questions regarding loan terms, balances, and repayment
- Provide general loan servicing support as needed
Escrow Responsibilities
- Open and verify insurance policies
- Contact insurance companies to obtain policy information and billing details
- Process forced-placed insurance statements
- Coordinate with FISC regarding tax and insurance disbursements
Preferred Skills
- Proficiency in Microsoft Word
- Basic Microsoft Excel skills (training available if needed)
- Strong attention to detail and organizational skills
- Ability to manage documentation and maintain accurate records
Additional InformationThis position reports directly to the Compliance Officer and plays an important role in supporting the efficiency and accuracy of the centralized lending department.