Patient Coordinator at Bennion Lambourne Orthodontics

Job Description

Job DescriptionDescription:

Bennion Lambourne Orthodontics in Billings, MT is looking for a reliable, motivated, and hardworking patient coordinator to join a growing practice! Find your career with us!

Have you been interested in dental or orthodontics, but don’t have the experience yet? Talk to us about our in-office training!

Bringing resumes into our office, 152 S 32nd St W, Suite A, Billings, MT 59102, is encouraged.

This position is full-time (32-40 hours), Monday through Friday, with general hours of need being from 7 am to 5 pm.

Benefits: 401K, PTO, Health, Dental, Vision Insurance available, as well as other options.

Performance Expectations - Essential Functions:

• Provides continual and exceptional customer service for all patients, making the patient the first priority.
• Utilizes all downtime.
• Arrives on time for all shifts.
• Follows the training compact and takes responsibility for his or her training.
• Assists all Montana locations in scheduling, carrying out scheduling in an effective and efficient manner.
• Continues to learn about office policies, procedures, and flow.
• Keeps patients safe during their time in the office.
• Reviews company email and communication board each shift for updates.
• Follows the team member guidelines.
• Maintains patient confidentiality through HIPAA compliance.
• Good computer and typing skills with the ability to learn new programs as required.

The Success Patterns for this position are:

• Has one to three years experience in a customer service role, preferably in a medical setting.
• Has a reputation for excellent relations with patients and all office staff.
• Has worked effectively as part of a team.
• Ability to improvise in a busy work environment.

Successful Candidates will have the following Personal Characteristics:

• Interested in learning about orthodontics.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage emotions in the workplace.
• Communicates effectively and efficiently, both verbal and written.
• Detail-oriented.
• Strong organizational skills.
• Strong interpersonal skills.
• Recognizes when help is needed and asks for help.

Culture of Bennion Lambourne Orthodontics

• There is no divided line between front desk and clinical staff - we are all ONE team!
• Passion for continual learning, especially about orthodontics.
• Maintaining, managing, and exuding positive energy by all is a must.
• Everyone is willing to help when needed, even when it’s not a normal part of your regular job.
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Requirements:

Education/Certification:

• High school diploma or equivalent
• Orthodontic experience preferred, but not required
• Experience in a professional setting with direct patient interaction preferred, but not required

Physical demands:

• Bending, stooping, walking, and sitting for long periods at a time.
• Great manual dexterity and typing skills.
• Must be able to safely lift up to 30 lbs.