Senior Information Technology Service Management Consultant

Job Description

Conviso Inc is hiring ITSM Lead Consultant for Remote role. This role comes with benefits, 401K & some accrued PTO.

Title: ITSM Lead Consultant

Remote Job

Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility.

Responsibilities:

• To optimize delivery of information to drive data-driven decisions, an expert in configuration control, business process reengineering, and change management is required to recommend improvements to platform processes following extensive customer inputs and comprehensive platform analysis.
• The ITSM Lead will be client's front-end customer interface in the digital transformation journey, working collaboratively with the Chief Architect (CA) to integrate process improvement best practices/ITIL frameworks to more accurately meet customer demands and support goals to scale the system to 250K users.
• The ITSM Lead will advocate for end-customer demands during governance reviews, ensure process/data quality by creating management dashboards and designing data scorecards, and report on service and data quality improvements via performance metrics, KPIs.

Desired Requirement

• Experience in service operations management, process design/implementation, stakeholder/vendor coordination, compliance and security, continuous improvement, change and release management, and user experience and service desk oversight for a large-scale system transformation to drive data-informed decision making.
• Possess an Information Technology Infrastructure Library (ITIL) certification.