Job Description
Job Description
Job Title: Customer Service Return Agent (CSA)
Location: Sixt Rent a Car – Indianapolis International Airport
Schedule: 2 PM – 10 PM, Sunday through Thursday
Pay: $17/hour
About the Role:
Sixt Rent a Car, part of the Tom Wood Group, is looking for a Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.
Key Responsibilities:
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Greet returning customers with professionalism and a positive attitude.
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Inspect returned vehicles for condition, cleanliness, and compliance with company standards.
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Accurately process rental returns, including payment reconciliation and documentation.
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Address customer questions, concerns, or complaints with courtesy and efficiency.
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Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed.
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Maintain accurate records and assist with reporting as required.
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Support team members and perform additional tasks to help maintain smooth operations.
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Promote a safe, clean, and compliant work environment.
Qualifications:
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Excellent communication and customer service skills.
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Positive, friendly, and team-oriented attitude.
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Detail-oriented with strong organizational skills.
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Ability to work in a fast-paced environment and handle multiple tasks efficiently.
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Previous customer service or rental experience is a plus.
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Valid driver’s license with a clean driving record required.
Perks & Benefits:
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Paid Time Off (PTO) & Holidays
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Medical, Dental, and Vision Insurance
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401(k) with Company Match
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Life & Disability Insurance
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Career Advancement Opportunities
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Tuition Reimbursement
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Training & Development
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Service Awards
About the Tom Wood Group:
Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include:
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Humbly Confident
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Passionately Driven
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Sincere Desire to Help Others
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Uncompromising Integrity
Employment Requirements:
Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test.