Job Description
Job Description
About Dog Tag
At Dog Tag Bakery, we’re more than just a bakery — we’re part of Dog Tag Inc., a mission-driven organization that blends the art of baking with a powerful commitment to social impact. Based in DC’s Georgetown neighborhood, Dog Tag Bakery provides an innovative, hands-on educational program for veterans, military spouses, and caregivers, equipping them with the skills to launch their own businesses or transition to meaningful careers in the civilian workforce.
Our bakery is a place where delicious treats and meaningful service meet. Every item we create reflects our dedication to supporting those who have served our country. With every loaf, cookie, and pastry, we honor the veterans, military families, and caregivers who walk through our doors, offering them a path to success through learning, community, and empowerment.
Why Dog Tag?
What makes Dog Tag truly unique is our holistic approach to social impact. We don’t just serve great food; we provide a supportive environment for veterans and their families to thrive, grow, and connect. Our values of service, entrepreneurship, empowerment, and respect guide everything we do — from the way we interact with our team to the way we engage with our customers.
As part of our growing team, you’ll have the opportunity to contribute to a mission that’s bigger than baking. You’ll help EMPOWER individuals, change lives, and make an impact every day. This is more than a job; it’s an opportunity to contribute to a legacy that transforms the lives of veterans, military families, and caregivers while serving delicious food to the community.
Role Description
The E-Commerce Coordinator is responsible for the day-to-day execution of online order fulfillment operations. This role ensures that all Shopify orders are processed accurately, packaged efficiently, and shipped on time. The coordinator manages the fulfillment floor, oversees packing workflows, prints bulk shipping labels, and serves as the primary liaison with carriers such as UPS.
Team Member Responsibilities & Duties
Order Processing & Fulfillment
- Process daily Shopify orders, ensuring accuracy of items, quantities, and customer information.
- Print bulk shipping labels and packing slips.
- Organize orders by shipping method, priority, and fulfillment deadlines.
- Monitor order queues to ensure same-day or next-day shipping targets are met.
- Resolve order discrepancies, address changes, or fulfillment issues promptly.
Packaging & Floor Management
- Manage the fulfillment floor to ensure orders are packaged accurately and on schedule.
- Assign packing tasks and coordinate workflow among team members.
- Verify packaging quality, labeling accuracy, and presentation standards.
- Maintain a clean, organized, and efficient packing area.
- Troubleshoot bottlenecks and adjust staffing or processes as needed.
Shipping & Carrier Coordination
- Coordinate daily UPS pickups and communicate shipment volumes.
- Prepare bulk shipments and staging areas for carrier collection.
- Track outgoing shipments and address delivery issues.
- Maintain shipping logs and documentation.
- Ensure compliance with carrier requirements and packaging standards.
Inventory & Materials Management
- Monitor packaging supply levels (boxes, poly bags, labels, inserts, tape).
- Notify management when reordering is required.
- Assist with cycle counts for finished goods inventory.
- Ensure accurate product availability for online listings.
Customer & Administrative Support
- Process returns, exchanges, or re-shipments as needed.
- Maintain accurate records of shipments and fulfillment performance.
Work Hours, Compensation & Benefits
- Full-time work schedule of up to 35 hours per week.
- Must be available to work some weekends and start as early as 8am.
- Starting wage: $20 - $23 per hour (based on experience) plus tips.
- Paid vacation time and five additional paid holidays per year.
- Paid end-of-year closing: In celebration of the incredible work done across all departments during the year, Dog Tag closes between Christmas and New Year.
- Voluntary benefits include flexible spending accounts (medical, dependent care, transportation), short-term and long-term disability insurance, and retirement plans.
- Free shift drinks and food discounts.
- Opportunities for training and career growth.
Education and Experience
- Previous experience in a bakery, food production, or packaging role is a plus.
- Strong organizational and multitasking skills.
- Ability to stand for extended periods and perform repetitive tasks.
- Strong attention to detail and quality control.
- Ability to work both independently and as part of a team.