Call Center Specialist

Job Description

Job DescriptionDescription:

Call Center Specialist Job Description

The Call Center Specialist is responsible for providing exceptional customer service by answering phone calls promptly and professionally, ensuring accurate communication, and maintaining accountability for each call until resolution. This role also requires strict adherence to patient confidentiality and HIPAA guidelines.

Key Responsibilities

Phone Management & Customer Interaction

o Answer incoming calls in a timely manner using a courteous and professional tone.

o Greet callers with your name and the pharmacy name.

o Direct calls that cannot be resolved by the Call Center Specialist to the appropriate party. party

o Maintain responsibility for all calls until they have been successfully resolved or transferred to the appropriate party.

Communicate call details to the appropriate recipient of the call using company messaging platforms.

Compliance & Confidentiality

o Protect patient information at all times.

o Adhere strictly to HIPAA guidelines and company policies regarding confidentiality.

Qualifications

· Strong communication and customer service skills.

· Ability to manage multiple tasks and prioritize effectively.

· Knowledge of HIPAA compliance standards (preferred).

· Ability to use Microsoft Office applications (Word, Teams, Excel)

· Ability to manage multiple phone lines and periods of high call volume.

· Recommended: Previous experience in customer service or healthcare setting (Two years preferred).

Requirements:Requirements

· Be 18 years of age or older

· Possess a high school diploma or its equivalent

· Proficient in written and spoken English

· Professionalism in communication.

· Accountability and attention to detail.

· Commitment to confidentiality and compliance.