Job Description
Job Description
Located in: Tualatin, OR
Pay: $20-$22 an hour depending on experience
Schedule: Monday-Friday; 8:30am-5:00pm
Full Job Description
Our client in Tualatin is looking to add Customer Service Representatives to its upbeat team. In this role, you will provide customer care support to vendors, property managers, insurance agents, and account managers. This is a great opportunity for bilingual candidates who are fluent in Spanish and English. Great work environment with many benefits and fun bonuses!
Responsibilities:
- Provide quality customer care support to vendors, property managers, insurance agents, and account managers.
- Answer phone calls through contact center, assisting callers with their profile, subscription status, and any requirements they need to have in place.
- Make outbound calls to customers who left voicemails.
- Follow-up with customers about their expired subscriptions as well as enrollment verifications via phone and emails.
- Answer customer emails by solving their problems and responding in a helpful and courteous manner.
- Respond to customer chats, answering their questions and helping them solve problems.
- Responsible for collecting information and running background checks, COI tracking, W-9 verifications, and TIN Checks.
- Additional responsibilities as assigned.
Qualifications:
- Highschool diploma or GED
- 1-2 years of Customer Service experience
- Strong written and verbal communication skills
- Bilingual preferred – fluent in both English and Spanish languages
- Strong interpersonal skills
- Solution-oriented with strong and creative critical thinking skills
- Preferred experience with NICE inContact or other similar contact center programs
- Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
- Basic level of experience with email and chat technologies
- Able to work effectively under pressure
Benefits upon hire:
- Performance-based bonuses
- Monthly top-performer lunches
- Annual reviews with opportunity for merit increases
- Medical, vision, and dental plans
- 401(k) retirement account with employer match
- PTO and sick time
- Paid holidays
- A huge snack room with free goodies!
- Great work environment
Three ways to apply!
- Call 503-218-3400 and speak to one of our Recruiters.
- Submit your application to this job posting.
- Send your resume to Connie at Connie@PacificStaffing.net.
Company DescriptionWe're local recruiters that live and know Oregon! We love specializing in the Willamette Valley, so don't trust your job search with "Big Box" recruiters. Let our friendly staff help you find your next career.
Company Description
We're local recruiters that live and know Oregon! We love specializing in the Willamette Valley, so don't trust your job search with "Big Box" recruiters. Let our friendly staff help you find your next career.