Technician II, Outside Plant

Job Description

Job Description

Join Commnet, a pioneering force that has been the backbone of rural networks in the United States for decades. At Commnet we prioritize enabling and delivering high-quality broadband communication services that enable Tribal and Rural America to thrive. At the heart of our mission lies a passion for digital inclusion and life transformation, offering more than connectivity – we’re dedicated to fostering equality of opportunity through access to essential services. Our culture is built on a foundation of trust and ownership, where our passion for our customers and communities shines through our customer-centric approach. With open and effective communication, we champion a “win together” mindset, celebrating every victory as a step towards a connected and empowered rural America.

Job Profile Summary

Technician II,Outside Plant is a seasoned professional capable of working with advanced telecommunications systems, including copper lines, fiber optic lines, and radio systems. The position goes beyond basic installation and maintenance; it involves complex troubleshooting and strategic enhancements of our network infrastructure. The ideal candidate will actively engage with both residential customers and business clients, requiring advanced technical expertise, superior problem-solving skills, and exceptional communication abilities. Reporting to the Outside Plant Supervisor, the Technician II will be instrumental in elevating Commnet’s service quality and ensuring unparalleled network reliability and customer satisfaction.

Duties and Responsibilities (included but not limited to):

• Executes sophisticated installations, testing, and repairs of network equipment, including fiber optic, copper, and radio systems. Proactively evaluates job sites for optimal service placement and meticulously documents all tasks to enhance network efficiency and effectiveness.
• Skillfully diagnoses and resolves complex issues within the fiber optic, copper, and radio networks, extending support to other departments for remote troubleshooting. Responds to emergency callouts and resolves after-hour technical issues, ensuring network integrity.
• Manages both aerial and buried plant infrastructure under diverse environmental conditions. Operates and maintains a variety of heavy machinery such as aerial trucks, trenchers, and bucket trucks, with a heightened focus on precision and safety.
• Delivers exemplary customer service, maintaining professional interactions with both residential and business clients to achieve high satisfaction rates. Represents Commnet with a focus on professionalism and reliability in all customer engagements.
• Rigorously adheres to safety protocols while operating equipment and climbing ladders, ensuring compliance with all safety standards. Stays informed about technological advancements and regulatory changes to maintain industry compliance and leadership.
• Independently manages inventory and oversees personal stocking duties, ensuring all assigned vehicles and equipment are maintained to the highest standards of operational efficiency and readiness.
• Demonstrates flexibility and dedication by being available to work evenings, weekends, and additional hours as needed to meet critical project deadlines and respond to network emergencies.
• Other duties as assigned.

Required Qualifications:

• Minimum Years Experience: 1 - 2 Yrs.
• Minimum Education: High School / Trade School or equivalent experience.
• Embody and demonstrate our company values: Foster Trust, Effective Communication, Customer Centricity, Own It, Win Together.
• Valid state driver's license required and must reside within 45 minutes of the reporting location.
• Must be physically fit to perform strenuous activities, including the ability to bend, stoop, squat, lift to 70 lbs., and work overhead for extended periods. Possesses advanced climbing skills, with the ability to safely scale poles up to 18 feet and ladders up to 30 feet, showcasing technical agility and compliance with safety standards.
• Demonstrates regular and reliable attendance, and resilience and flexibility by efficiently working under diverse weather conditions, coupled with a readiness to undertake unscheduled overtime to meet critical service demands.
• Proficient in utilizing Windows OS, Microsoft Office Suite, and other essential software programs. Possesses comprehensive understanding of home/SOHO network configurations including IP, DHCP, Wi-Fi, and RJ45, essential for sophisticated troubleshooting and network management.
• Exhibits a keen ability to accurately distinguish between various wire and cable colors, a critical skill for precise installations and troubleshooting in complex network environments.
• Must have knowledge and/or experience in the installation and troubleshooting of complex network technologies such as T1, DSO, digital loop carriers, high-speed internet, and wireless radios, ensuring high-performance telecommunications solutions.
• Demonstrates proficient working knowledge of a variety of testing and locating equipment critical for maintaining network integrity. This includes proficiency with tools such as Similar to EXFO, JDSU, VIAVI, OTDRs, and specialized locate equipment for both fiber optics and copper cable.
• Skilled in testing, splicing, and optimizing fiber optic infrastructure, with a particular focus on Passive Optical Networks (PON), crucial for delivering high-quality fiber network deployments.

Preferred Qualifications:

• Experienced in mentoring and training junior technicians, providing guidance on technical procedures, safety protocols, and customer service skills to foster a skilled and knowledgeable team.
• Understands telecommunications regulations and standards, ensuring all installations and repairs comply with federal, state, and local codes, enhancing safety and operational compliance.
• Experienced in the setup and maintenance of complex communication systems, including VoIP and unified communications platforms. This expertise allows for seamless integration and troubleshooting of sophisticated voice and data services.
• Demonstrated ability to efficiently schedule and prioritize tasks, manage work orders, and adhere to deadlines, ensuring optimal workflow and timely completion of projects even under pressure.

Compensation & Benefits:

• Compensation is determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
• Benefits: Commnet is proud to offer a comprehensive suite of benefits to all regular full-time positions (hourly & salaried) to promote overall health, wellness, and financial security for you and your family. Benefits include health, vision, dental, HSA/FSA, life and AD&D, fitness reimbursement, short/long term disability coverage, parental leave, emergency travel assistance and 401k.
• Commnet employees have access to an Employee Assistance Program (EAP), which includes services such as 100% confidential counseling, financial information/resources, legal support, and general wellness.

**A Note to Agencies** All resumes submitted by search firms/employment agencies to any employee at Commnet Broadband (the Company) via email, the internet or in any form and/or method will be deemed the sole property of the Company, unless such search firms/employment agencies were engaged by the Company for this position and a valid agreement with the Company is in place. In the event a candidate submitted outside of the Company agency engagement process is hired, no fee or payment of any kind will be paid.

Equal Opportunity Employer/Veterans/Disabled

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Applicants must be authorized to work for any employer in the US.

ATN and its subsidiary companies are unable to sponsor or take over sponsorship of employment Visa.