Job Description
Job Description
Summary:
Manages the Service and Parts departments, and guarantees efficient and profitable operations. Toyota experience preferred.
Responsibilities:
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Forecasts goals and objectives for the departments and strives to meet them.
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Hires, trains, motivates, and monitors the performance of the Service and Parts employees.
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Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.
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Attends Managers Meetings.
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Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.
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Monitors the overall performance of the Service and Parts Departments.
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Guarantees quality of Multipoint Inspections completed by Technicians.
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Confirms quality of “Related, Immediate, Maintenance Docs”, to be reviewed by customers within the first 25% of the time they are scheduled to beat the Dealership.
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Ratifies that Writers execute a Walkaround for every Customer.
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Ensures that Writers present Online Service Menu. (Smart VMA)
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Strives for harmony and team work within the Departments and interaction with other Departments.
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Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations. For example, hazardous waste disposal, OSHA Right-to-know, etc.
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Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.
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Establishes and maintains good working relationships with customers to encourage repeat and referral business.
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Fosters professional employee development and coordinates with employees to determine need for advanced training.
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Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
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Makes Customer satisfaction a Department’s priority. Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers.
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Handles Customers complaints immediately and according to Dealership’s guidelines.
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Manages Warranty Claim Submission Vendor. Reviews Warranty Policy adjustments. Comprehends and applies Warranty guidelines. Certifies correct processing of claims, and professionally communicates warranty information and clarification to Customers.
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Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager.
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Works with employees to improve the overall profitability of the Dealership.
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Keeps abreast of new equipment and tools available and recommends purchases.
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Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.
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Serves as a liaison with Factory Representatives.
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Preserves a safe work environment.
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Maintains a professional appearance.