Manufacturing Technical Engineer

Job Description

About the Role:

We are seeking a Manufacturing Technical Engineer to deliver expert technical support, address complex technical challenges, and contribute to product development initiatives. This role works cross-functionally with internal teams and suppliers, leads customer trials, troubleshoots systems, and ensures all products align with customer specifications and requirements. Travel to customer and vendor sites is an essential component of this position.

Responsibilities:

• Lead product development projects for both existing and new customers.
• Collaborate with quality and process engineers to define and refine customer specifications.
• Design, develop, and execute test methods to verify product quality and ensure customer expectations are met.
• Coordinate and oversee on-site trials alongside production and quality teams.
• Evaluate customer needs and provide technically sound solution recommendations.
• Record and document trial processes and product parameters using MES, SAP, Excel, Mini-Tab, and other systems.
• Perform systems troubleshooting through deductive reasoning and technical expertise.
• Prepare precise, detailed, and customer-facing documentation.
• Deliver technical presentations and training sessions to customers and internal teams.
• Mentor employees to encourage professional growth and knowledge development.
• Represent Mondi at industry associations, including PSTC, TLMI, and CELAB.
• Address customer inquiries related to product safety, such as Proposition 65, REACH, and heavy metal content.
• Maintain and administer internal product specification systems within SAP.
• Travel to customer and vendor locations as required, occasionally on short notice.
• Assist in quality complaint investigations and conduct root cause analysis.
• Partner with suppliers to develop and optimize raw materials for product applications.

Requirements:

• Bachelor’s degree in process engineering, packaging technology, chemical engineering, or a related field (Master’s degree preferred).
• Minimum of 2 years’ experience in paper, packaging, or a similar industry.
• Background in data networks troubleshooting.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to follow instructions and execute tasks effectively.
• Proficiency in Windows and Microsoft Office applications.
• Industry certification such as CTS preferred.
• Proven project management experience.
• Willingness to travel up to 10%.