Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Ithaca, New York. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction through effective communication and problem-solving. This is an excellent opportunity for individuals with a passion for helping others and a commitment to delivering exceptional service.
Responsibilities:
• Respond promptly to inbound customer inquiries and provide accurate information.
• Process customer orders efficiently while ensuring all details are entered correctly.
• Handle both inbound and outbound calls with professionalism and courtesy.
• Resolve customer concerns and complaints effectively, aiming for quick and satisfactory solutions.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to improve customer service processes and ensure seamless operations.
• Follow company policies and procedures to guarantee high-quality service delivery.
• Identify opportunities to enhance customer satisfaction and communicate feedback to management.
• Stay updated on product knowledge and services to address customer needs effectively.• Minimum of 1 year of experience in a customer service or call center role.
• Strong communication skills, both verbal and written.
• Proficiency in handling inbound and outbound calls with professionalism.
• Ability to manage order entry processes with precision and attention to detail.
• Exceptional problem-solving skills and a customer-focused mindset.
• Familiarity with basic computer applications and data entry systems.
• Ability to work collaboratively in a team environment.
• High level of organizational skills and the ability to multitask effectively.