Job Description
Job Description
Client Care Coordinator – ABA Centers of America
Full-Time
Nashua, NH
About ABA Centers of America
ABA Centers of America provides ABA (Applied Behavior Analysis) therapy and diagnostic services to people with autism. We help clients and families in our centers, in homes, and in the community. Our company began with one person trying to get help for two young family members with autism. Now our goal is to make long waitlists for ABA therapy and autism diagnosis a thing of the past. Our clinics are in multiple locations, and we are growing, but with careful attention to planning and resources. Client care is at the center of everything we do.
OUR MISSION
To provide clients and their families with compassionate, individualized, and comprehensive care, helping to navigate the social, emotional, communication, and daily living challenges experienced by those with autism. A place where we give families hope.
POSITION SUMMARY & PURPOSE
As a Client Coordinator, you’ll establish a rapport and an ongoing relationship with clients and families while guiding them through the onboarding process. While delivering the highest possible excellence in customer service standards, your role will be to clearly outline our services and lead the process after initial admissions phone calls. All our team members foster a success-oriented, accountable environment within the company.
The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
POSITIONS’S ESSENTIAL DUTIES & RESPONSIBILITIES
The following are duties and responsibilities that the Client Care Coordinator holds:
- Creates consistent and efficient schedules for staff and clients.
- Accurately document client cancellations
- Accurately document staff cancellations
- Work with a sense of urgency to make up all missed appointments
- Ensure clients are scheduled for all treatment plan hours
- Complete admin duties as requested by direct supervisor
- Work with other departments on documentation requests
- Establish and maintain relationships with clients and families
- Assist with pay to patient as needed
- Foster a success-oriented, accountable environment within the company
- Review of client documentation for UR and Billing Purposes
- Facilitate tours of the facility
- Stay in communication with referral sources and families
- To be available to work on weekends, nights, and holidays. Must be available to work overtime when needed
- Maintain weekly, monthly, and quarterly reports that will be submitted upon request
- Must follow all defined company policies outlined in the Employee Handbook.
Requirements
Education/Experience and Other Requirements
- 2-4 years of healthcare experience preferred
- 4-year degree preferred
- Knowledge of EMR/EHR and proper documentation
- Knowledge of medical billing
- Must maintain clean background/drug screenings and driving record
- Ability to effectively collaborate with families, clinicians, team members, and service providers in the community
- Effective organizational, time management, and prioritization skills
- Proficiency with Microsoft Office Suite and related software
- Ability to work under pressure to meet deadlines
- Judgment and problem-solving skills
- Strong people and communication skills
- Self-motivation and a “can-do” attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibility
Skills You Will Use
- Excellent communication skills with the ability to handle sensitive and confidential situations
- Proficiency with technology
- Attention to detail and high-level organization skills
- Ability to lead and motivate teams
Benefits
- Three weeks of paid time off to start (more added with tenure)
- Medical, dental, vision, long-term disability, and life insurance
- Generous 401(k) with up to 6% employer match
- Opportunities for career advancement
- Supervision and mentoring for team members who wish to become BCBAs
- CEU reimbursement
- Tuition reimbursement
- Mileage reimbursement
- Company-provided tablets
- Potential to earn 100% scholarship to pursue ABA Masters at Temple University
- Performance bonus potential
**$5,000 bonus for referring BCBAs to work with us.
**$500 bonus for referring RBTs to work with us.
About ABA Centers of America
ABA Centers of America is a great place to work! Don't take our word for it, though. We're listed in Inc. magazine’s Best in Business list for “Health Services,” honoring companies that have made an extraordinary impact in their fields and on society.