Job Description
Job Description
Job Title: Customer Account Administrator
Location: Fort Worth, TX US 76114
Pay: $26/hr
Shift: 1st Shift: 9-5pm (Mon-Fri)
The purpose of this engagement is to provide temporary administrative support to the Customer Service team. The temporary employee will assist in day-to-day administrative tasks to enhance operational efficiency, support customer interactions, and ensure effective quote and purchase order administration.
OBJECTIVES
• To provide timely and accurate administrative support to Customer Service department.
• To facilitate smooth communication and documentation flow between internal teams and external customers/vendors.
• To support quoting and purchase order activity with timely processing.
SCOPE OF WORK
The temporary administrative employee will be responsible for, but not limited to, the following tasks:
CUSTOMER SERVICE SUPPORT
• Assist in handling inbound customer inquiries via phone, email, or chat, providing basic information or routing to appropriate personnel.
• Maintain and update customer records and databases ensuring accuracy and confidentiality.
• Prepare and distribute customer correspondence, reports, and service documentation as needed.
• Coordinate scheduling of customer meetings, follow-ups, and service appointments.
• Track and report on customer service metrics and escalate issues as required.
DELIVERABLES
• Accurate and updated customer service records and reports on a weekly basis.
• Organized and complete contract documentation accessible to authorized personnel.
• Timely notifications and reminders regarding contract milestones.
• Daily logs of customer interactions and administrative activities performed.
QUALIFICATIONS
• Proven experience in administrative roles, preferably supporting Customer Service.
• Proficient in MS Office Suite (Word, Excel, Outlook) and contract management software (if applicable).
• Strong organizational, communication, and multitasking skills.
• Detail-oriented.
• High school diploma or equivalent.
* 1-2 years of administrative experience
REPORTING
• The temporary employee will report directly to the Customer Service Manager.
• Regular check-ins and progress updates will be conducted weekly.