Job Description
Job Description
A leading organization in the logistics industry is seeking a Senior Operations Manager to oversee the performance and operations of its logistics and dispatch teams, including Dispatch Coordinators and CY Dispatch Managers. This role requires an experienced leader with a strong background in dispatch operations, proven expertise in operations at the Ports of Los Angeles and Long Beach, and experience managing logistics involving 50+ commercial Class A drivers. The ideal candidate will also have familiarity with PortPro TMS, Samsara, or other Transportation Management Systems (TMS) and GPS tracking tools, along with a deep understanding of strategic planning and operational leadership to drive efficiency and excellence across all functions.
Key Responsibilities: Leadership and Team Oversight:
- Supervise and mentor key roles, including CY Dispatch Managers, Dispatch Coordinators, and Logistics Dispatchers, fostering a high-performing, accountable team.
- Provide coaching and development opportunities to ensure staff are equipped with the skills and knowledge to excel in their roles.
- Oversee operations for container yard (CY) dispatch activities and driver coordination, focusing on optimizing performance and customer satisfaction.
- Act as the primary point of escalation for operational challenges and customer concerns.
Operational Management:
- Lead and manage dispatch operations, including driver assignments, route planning, and container pickups/deliveries, especially for Ports of Los Angeles and Long Beach.
- Utilize tools such as PortPro TMS and GPS tracking systems like Samsara to monitor and improve driver performance.
- Collaborate with internal departments (operations, sales, and customer service) to align on client expectations and resolve issues promptly.
- Oversee scheduling, performance metrics, and compliance to ensure operational efficiency and meet customer requirements.
Compliance and Safety:
- Ensure all dispatch operations comply with company policies, transportation regulations (DOT, OSHA), and port-specific requirements.
- Conduct regular audits to ensure adherence to safety standards and regulatory compliance.
- Stay updated on transportation regulations, industry standards, and port operations to maintain compliance and competitiveness.
Technology and Process Optimization:
- Manage the implementation and utilization of TMS platforms and GPS tracking systems to streamline operations and increase efficiency.
- Analyze operational data and KPIs to identify trends, recommend process improvements, and implement cost-saving strategies.
- Stay current with emerging technologies and recommend innovative solutions to enhance logistics operations.
Strategic Leadership:
- Develop and execute strategies to optimize logistics operations and meet business goals.
- Coordinate with senior leadership to align operational objectives with broader organizational goals.
- Lead initiatives for operational expansion, ensuring readiness for increased volumes or geographic coverage.
Qualifications:
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field; equivalent experience may be considered.
- 5+ years of experience in logistics or transportation management, including supervisory roles.
- Proven experience in dispatch operations, including Ports of Los Angeles and Long Beach.
- Experience working with operations involving 50+ commercial Class A drivers is required.
- Familiarity with PortPro TMS, Samsara, or other TMS and GPS tracking systems is helpful.
- Comprehensive understanding of intermodal logistics, drayage, and terminal processes.
- Excellent leadership, communication, and decision-making skills.
- Knowledge of DOT, OSHA, and port-specific regulations.
Physical Requirements:
- Primarily an office-based role, requiring extended periods of computer use and phone communication.
- Occasional field visits to container yards and port terminals.
- Light lifting of office supplies, usually not exceeding 25 pounds.
Job Type: Full-time
Pay: $80,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Management: 5 years (Preferred)
- Trucking - Logistics: 8 years (Preferred)
Ability to Commute:
- Long Beach, CA 90810 (Required)
Work Location: In person
Company DescriptionRoadEx, a California corporation, established in 2001 with a single bobtail and a group of dedicated partners and staff with a vision of providing more for loyal Customers that have supported RoadEx based upon RoadEx’s reputation of being reliable, dependable, and taking the extra steps to make sure RoadEx delivers.
Company Description
RoadEx, a California corporation, established in 2001 with a single bobtail and a group of dedicated partners and staff with a vision of providing more for loyal Customers that have supported RoadEx based upon RoadEx’s reputation of being reliable, dependable, and taking the extra steps to make sure RoadEx delivers.