Job Description
Job Description
Dispatcher – HVAC, Plumbing & Electrical Services
Location: New Jersey
Job Type: Full-Time, Part-Time
About Us:
GUARANTEED SERVICE is a full home service company proudly serving residential customers throughout New Jersey and Staten Island. As our company continues to grow, we are seeking a detail-oriented and highly efficient Dispatcher to join our dynamic team.
Position Overview:
The Dispatcher plays a key role in ensuring our technicians are efficiently scheduled and dispatched for service appointments. This is a fast-paced, high-impact position that requires excellent organization, strong communication skills, and experience using ServiceTitan software is preferred.
Key Responsibilities:
- Efficiently schedule, dispatch, and adjust appointments based on technician availability, skill set, and geographic location
- Monitor and optimize technician schedules throughout the day to maximize productivity
- Make proactive early morning and late-day calls to confirm and fill time slots
- Communicate clearly and effectively with both customers and technicians to ensure timely service delivery
- Prepare and manage monthly technician schedules within our scheduling software
- Respond to changing priorities in real time while maintaining a high level of service
- Ensure jobs are closeds out correctly and money is collected
Qualifications:
- Experience with ServiceTitan software is preferred
- Excellent verbal and written communication skills
- Strong clerical and organizational abilities
- Proven ability to multitask and prioritize in a fast-paced environment
- Confident and calm under pressure
- Ability to problem-solve and adapt quickly to changing situations
Why Join GUARANTEED SERVICE?
- Competitive Pay based on experience
- Positive, Team-Oriented Environment
- Comprehensive Benefits Package:
- Medical, dental, and vision insurance
- Life insurance
- 401(k) retirement plan
- Full-Time, Year-Round Employment
- Holiday Pay after 90 days
- Ongoing Training & Professional Development
If you’re a motivated dispatcher with experience in the home services industry and want to be part of a company that values efficiency, customer satisfaction, and team success—apply today and help us deliver the GUARANTEED SERVICE difference!
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance