Job Description
Job DescriptionDescription:
Position Summary:
The Regional Service Manager (RSM) is responsible for overseeing the daily operations of the field service team within a defined geographic region. This role ensures safe, compliant, and efficient delivery of industrial refrigeration services, with a focus on ammonia-based systems. The RSM leads a team of technicians and supervisors, supports customer relationships, manages service contracts, and drives performance aligned with organizational goals.
Key Responsibilities:
- Team Leadership & Development
- Supervise, mentor, and support a team of refrigeration service technicians and supervisors.
- Provide ongoing training and development in ammonia refrigeration, safety procedures, and technical skills.
- Conduct regular performance evaluations and field audits to ensure adherence to company standards.
- Operational Management
- Schedule and coordinate resources to ensure timely and high-quality service delivery.
- Oversee start-ups, preventive maintenance, repairs, and emergency service for ammonia and other industrial refrigeration systems.
- Review and approve service reports, timecards, and job documentation.
- Customer Relations
- Serve as the primary point of contact for key customers within the region.
- Ensure customer satisfaction through regular communication, responsiveness, and problem resolution.
- Collaborate with the sales team on service opportunities and upgrades.
- Safety & Compliance
- Enforce strict adherence to OSHA, EPA, and IIAR safety standards and company policies.
- Promote a safety-first culture with zero tolerance for unsafe practices.
- Ensure technicians are properly trained and equipped with PPE and tools for ammonia-related work.
- Financial Performance
- Monitor budgets, labor costs, and profitability of service work.
- Approve project scopes, quotes, and ensure timely billing.
- Support warranty and contract negotiations as needed.
Working Conditions:
- This position requires regular travel to customer sites and field locations.
- May involve exposure to cold environments, confined spaces, and ammonia.
- Must be available for emergency support outside of normal business hours.
Company Benefits:
- Competitive salary + performance bonus
- Company vehicle or allowance
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
Requirements:
Qualifications:
- 5+ years of experience in industrial refrigeration service, with a strong focus on ammonia systems (NH3).
- 2+ years in a supervisory or managerial role within the refrigeration industry.
- Knowledge of IIAR standards, PSM/RMP, and applicable regulatory compliance.
- Strong technical understanding of screw compressors, evaporators, condensers, and controls.
- Proficiency in reading mechanical drawings and service schematics.
- Excellent communication, leadership, and customer service skills.
- Valid driver’s license and ability to travel throughout the assigned region.
- RETA certification (CIRO/CRST) preferred.