Job Description
Job DescriptionAbout Us
At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance.
By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry.
If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape!
To learn more about our company, visit https://medixdental.com/.
Position Overview:
The Partner Success Manager will support our group practices, working closely with the Lead Partner Success Manager to ensure strong engagement and continuity at the practice level. In this role, you'll serve as the primary point of contact for individual practices within the group organizations we support. On a day-to-day basis, you'll coordinate partner needs, foster strong relationships with office managers and key contacts, and ensure their overall satisfaction with our services.
The Ideal Person for this role exhibits:
- An optimistic and enthusiastic attitude
- Strong and clear communication skills
- Excellent comprehension and retention of new information
- Superb time management skills
- Initiative and responsibility for outcomes
Location: Remote
**This is not a C2C opportunity. Only candidates who reside in the USA will be considered.**
Hours: 8 AM to 5 PM, Monday through Friday
Salary: $50,000 to $60,000 annually plus commission
Key Responsibilities:
- Embody the Medix Dental IT Core Values in every aspect of your work.
- Become an expert on our products, software applications, and services.
- Develop a relationship with partners during onboarding and continuing a business relationship with the champions/decision-makers at practices.
- Providing a great partner experience by communicating best practices, IT planning, and assisting practices with budgeting for current/upcoming IT needs.
- Analyze costs, value, and enlighten partners of any IT risks, prepare a plan to deliver to partners.
- Ensure Opportunities, Sales Board, and Account Management Board are kept up to date with notes within ConnectWise Manage.
- Act as liaison between support and Executive Sales Assistant regarding partner and project team requests
- Stay up to date with industry news and services.
- Suggest and/or implement process changes that improve our partner experience.
- Assist with other relevant duties as assigned.
Skills & Qualifications
- High School Diploma or GED
- At least 3 years of customer service experience
- Preferably, at least 1 year of experience in a similar role.
- Excellent written and verbal communication skills
- Strategic thinking to develop and implement strategies that improve partner experience and value
- MSP or Dental industry experience a plus!
Why Joins Us?
At Medix Dental IT, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.
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***We appreciate your interest in joining our team. Due to the high volume of applications we receive, we are unable to respond to each applicant individually. If your qualifications match our needs, we will reach out to you for further discussions. Thank you for your understanding.***
Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law.
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