● The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
● The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
● Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer.
● Directing / Assigning / Responding to Emails received on central Email id.
● iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
● Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
● Generating Renewal letters for CSEs
● Renewing same price & price increase contracts
● Raising Termination requests in the portal
● Raising CR tickets for price decrease
● Fumigation Certification and updation in register whenever required.
● License Renewal, Compliance and Preparation for audit by inspector.
● Incentive Calculation for further submission.
● Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
● Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
● Entering receipt and deposit slip into the system for collections.
● Adjustments for collections on behalf of other branches.
● Raising Credit note requests on the portal.
● Petty Cash portal management and local bank activities.
● Conveyance records for Technicians.
● Service Docket upload for KA.
● Any other activities assigned by the Branch Manager as per the Branch Dynamics.
● On time submission of reports
● Support accounts related activities
Competencies (Skills essential to the role):
● Good written & Verbal communication
● Attention to detail & Ability to prioritize tasks under pressure
● Assertive and Self Confident
Role Type / Key working relationships:
● External- Customers and customer representatives
● Internal - Sales, Operations, Business support functions
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Requirements
Educational Qualification / Other Requirement:
Educational Qualification / Other Requirement:
● At least 2 – 3 yrs experience in Back office administration
● Computer Skills with working knowledge of applications like word, excel.
Benefits
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
- Benefits