Flight Coordinator/Charter Sales for Aery Aviation
Job Description
Job Description
About Aery Aviation, LLC
Aery Aviation, LLC is an aviation services organization whose focus is on the engineering, certification, and production associated with aircraft modifications. Our team has significant experience spanning everything from single engine ISR aircraft for government utilization to widebody VVIP interior completions. From design to delivery, Aery provides turnkey, bespoke solutions for our clientele.
Who We Are Looking For:
Are you an experienced Dispatch Flight Coordinator & Charter Sales professional? We are looking for the right candidate to play a pivotal role in driving Aery Aviation's flight operations and charter sales. This position is responsible for the comprehensive management of charter requests, ensuring operational efficiency, and cultivating client relationships to maximize sales opportunities. The ideal candidate will be detail-oriented, proactive, and committed to delivering exceptional service while achieving sales targets.
What You Will Be Doing:
- Customer Interaction and Service Excellence
- Immediate Response: Ensure all inbound customer and passenger calls are answered within 5 minutes. Maintain a customer-centric approach in all interactions.
- Quoting and Follow-Up: Provide timely and accurate charter quotations, including aircraft capabilities and pricing. Follow up with clients to finalize bookings and confirm details.
- Exceptional Service: Deliver outstanding customer service through prompt communication and meticulous attention to detail, ensuring all client interactions reflect Aery Aviation’s commitment to excellence.
- Flight Coordination and Operational Efficiency
- Legal Compliance: Ensure safe and legal coordination of scheduled flights, adhering to FAR 135 regulations and Aery Aviation's SOPs. Maintain detailed records of compliance for accountability.
- Pre-Flight Preparation: Confirm that all ground handling, deicing, fuel, landing/departure slots, and permits are in order prior to releasing a flight.
- Operational Setup: Perform operational setup for all flight logistics, ensuring that all crew member duty times comply with regulatory standards and Aery's safety protocols.
- Charter Management and Vendor Relations
- Charter Requests Management: Handle incoming calls and web inquiries for wholesale and retail client requests, ensuring a seamless booking process.
- Vendor Engagement: Establish and maintain strong relationships with charter vendors. Negotiate pricing to optimize buying strategies while ensuring Aery’s safety standards are met before every trip.
- Performance Monitoring: Regularly audit and approve vendor invoices for payment, tracking performance metrics and compliance with contract terms.
- Client Relationship Management
- Client Engagement: Identify and maintain regular contact with prospective clients, ensuring they receive the highest level of service throughout their engagement with Aery Aviation.
- Obtain feedback from clients post-flight to identify areas for improvement and enhance service delivery.
- Sales Strategy and Performance Metrics
- Sales Targets: Actively engage in quoting and booking new charter trips, aiming for the sale of $3.5M annually or an additional $290k monthly in revenue.
- Data-Driven Decisions: Utilize CRM systems (e.g., Dynamics 365 and FOS) to track client interactions, monitor sales progress, and identify trends that can inform sales strategies.
You Must Have:
- Aviation dispatch license or pilot’s license with a minimum of one year of experience (five years preferred).
- Flexibility to work any assigned shifts, including nights, weekends, holidays, and overtime.
- Ability to multi-task in a fast-paced environment and work from the corporate flight operations office as well as from home when necessary.
- Experience with FOS/NT or relevant scheduling and dispatching software.
Nice to Have:
- Bachelor’s degree in business, aviation, or operations management.
- Knowledge of FARs related to Part 91, 121, 125, or 135 airline operations.
Aery Aviation job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.
If this opportunity sounds like a good fit for you, come join our team!
For Aery Aviation, the question isn’t: “Can we?” When others are limited in the common approach, Aery Aviation jumps into higher gear asking, “How can we do this?” and then proceeds into problem-solving for customers. This is what customers appreciate most about Aery Aviation - avid tenacity. It’s not cookie cutter production that Aery Aviation is cultivating; it is projects that inspire the Aery Aviation work-family to come together and brainstorm, excited to come to work every day because there is always something inventive and interesting to work on.
Our Benefits
We offer the ideal candidate the opportunity to be part of a progressive organization and provide competitive compensation and benefits package. To learn more about Aery Aviation, LLC, please visit our website at www.aeryaviation.com.
Aery Aviation, LLC is an Equal Opportunity Employer
At Aery Aviation, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.