Job Description
Job DescriptionBenefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Livwell Health LLC is currently searching for a professional to fill the full-time position of Administrative Assistant at our clinics in Watsonville and Santa Cruz. The administrative assistant is responsible for answering phones, rooming patients, scheduling appointments, faxing treatment notes, and providing non-clinical assistance to healthcare providers for our sites at the Watsonville location. At our Santa Cruz location, you will be scheduling for all locations in Northern California.
Job Responsibilities:
- Provides courteous and respectful customer service to patients
- Greets visitors, checks in participants, collects copays and schedules appointments
- Answers and routes incoming calls
- Maintains office equipment and orders office supplies
- Receives and organizes deliveries
- Respects confidentiality of all patients
- Schedule and manage patient appointments efficiently, considering factors such as urgency, clinician availability, and patient preferences
- Handle high volumes of phone calls and emails, responding to patient inquiries and addressing scheduling concerns
- Maintain accurate and up-to-date patient records and information in our electronic medical record (EMR) system
- Collaborate with healthcare clinicians and administrative staff to resolve scheduling conflicts and optimize resource utilization
- Process appointment changes, cancellations, and reschedules promptly
- Ensure compliance with patient confidentiality regulations and facility policies
Educational / Professional Requirements:
- High School Diploma or equivalent required
- Associate's degree (preferred)
Skills:
- Excellent Organizational Skills
- Reliable work history
- Able to collaborate in a team environment while being self motivated when working alone
- Customer Service skills
- Knowledge of basic computer systems (MS Office)
Pay:
$22-$24 an hour
Job Type: Full-time
Schedule:
- Tuesdays and Thursdays: Watsonville clinic
- Monday, Wednesday and Friday: At Santa Cruz office scheduling appointments
Experience:
- Customer service: 2 years (Preferred)