Job Description
Job Description
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
Responsibilities of Customer Service Representative include, but are not limited to:
- Responding to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses
- Problem-solving customer issues with effective solutions that comply with company policies
- Checking availability of stock and shipping dates
- Quoting prices, filling orders to customer specifications and processing sales data via computer, maintaining high accuracy and attention to detail
- Assisting the outside sales team by preparing price quotes and sourcing products
- Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs
- Maintaining a positive and empathetic attitude towards customers at all times
Qualifications of the Customer Service Representative include, but are not limited to:
- Excellent communication and interpersonal skills
- Should be enthusiastic and able to work independently
- Must have experience performing a majority of the functions
- Prior inside sales/customer service experience
- Data entry skills, organization, multi-tasking and customer focus is required
- Great Problem-solving aptitude and initiative
- Detail-oriented with a focus on providing outstanding customer service
- Able to collaborate with team
- Capacity to stay calm under pressure and handle stress effectively
- Regular in-person attendance required
- Normal business hours Monday-Friday, 7:00am-5:00pm
Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed
Working Conditions: Office Environment
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7:00am-5:00pm
Travel: N/A
Education: High school diploma or GED required
DXP offers a comprehensive benefits package including Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products.
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V