Job Description
Job Description
Are you looking to grow? So are we!
Gerald Gresham & Associates is expanding into the Wilmington Illinois market and is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative in our new Wilmington Location. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.
If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Want to start a career and have fun!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Paid Time Off (PTO)
Disability Insurance
Health Insurance
Appreciation Lunches
Weekly Team Meetings
Team Building Events
Leads Provided
Paid holidays
Home/Work Life Balance
Life Insurance
Dental Insurance
Vision Insurance
Responsibilities
Meet new business production goals and objectives as established.
Develop insurance quotes, make sales presentations, and close sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Process customer policy change requests.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Maintain knowledge of new products and services.
Prospecting and generating new businessthrough leads & referral sources.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Grow sales revenue by utilizing phone, email and potential client lists.
Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
Work independently and as part of a team.
Requirements
P&C License Preferred Willing to train Licensing Assistance Available
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Must have ability to multi-task.
Must be highly self-motivated.
Professional phone etiquette.
Exceptional Business Writing and Editing Skills.
Works well with other employees and is a team player with a positive attitude.
Display leadership competencies, including ability to delegate, engage, and inspire others.
Minimum 3-5 years prior sales experience is preferred.
Driven and goal-oriented individual.
Be capable of handling customer rejection.
Ability to identify and solve problems, think critically, and make decisions quickly.
Must complete assessment to be considered.