Job Description
Job DescriptionGoods Electric Heating & Air is in search of a Customer Service Representative to join our team!
Who We Are:At Goods Electric, Heating & Air, we don’t just fix problems—we create solutions that make homes bright, safe, and comfortable. We’re a passionate, hardworking team that thrives on delivering excellent customer service with integrity and innovative, customer-focused solutions.
Why Choose Good’s Electric, Heating, and Air?
- Competitive Weekly Pay starting at $36k-$42k+ per year
- Bonus incentive based on 3 Day Call Board at capacity
- As a family-oriented company, we prioritize open communication and a strong team culture.
- Simple IRA retirement plan with 3% company match after the first year.
- Health Insurance Reimbursement Account.
- Paid Training at our facilities.
- 5 days of PTO accrued per year with additional days added for each year of employment.
- Paid holidays off. (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
- NEXSTAR company - Our Employees have access to world class training and coaching.
- Supportive and collaborative work environment.
Job Overview:Goods Electric Heating & Air is seeking a skilled Customer Service Representative who aligns with our core values and commitment to excellence. In this role, you will be the first point of contact for our valued customers. You will play a key role in ensuring customer satisfaction by addressing inquiries, scheduling appointments, and providing solutions to customer concerns.
Qualifications:
- High school diploma or equivalent; associate degree or higher preferred
- Proven experience as a Customer Service Representative or similar role
- Proficiency in Google Workspace (Sheets, Docs, Google Calendar, Gmail, ETC.), Microsoft Office, Dropbox, and Notion or similar platforms
- Excellent verbal and written communication skills
- Strong organizational skills with a keen eye for detail
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Customer-focused attitude with a commitment to upholding the company’s values
Job Type: Full-time (Monday-Friday)Base Pay: $36k-$42k+ per yearBenefits:
- Simple IRA matching
- Health insurance reimbursement account
- Paid time off
- Professional development assistance
Goods Electric Heating and Air is an Equal Opportunity Employer.
E04JI802oukb407j16d