Job Description
Job Description
Customer Service Manager
- Customer Service Manager
- Riverside, CA
- $100,000 to $115,000 + bonus + corporate benefits
A thriving Consumer Goods and Logistics business is looking to hire a new Customer Service Manager at 1 of its key North American flagship 1.5M+ sq ft Distribution Centers to lead a team of 8-9 Customer Service Reps for their B2B customers. This position will play a key role in overseeing the planning, organization, and prioritization of monthly, weekly, and daily workload by aligning forecasted volume projections with labor capacity and utilization requirements across the business at their DC. The position demands a deep understanding of projected workload volume, labor forecasting and resource allocation to ensure efficient operations and productivity.
Key Responsibilities:
- Lead initiatives to drive continuous improvement in productivity and efficiency, leveraging innovative solutions and best practices to optimize the overall performance of our distribution center for the benefit of customers
- Serve as a crucial liaison between operations teams and upper management enabling informed decision-making and strategic planning to drive company objectives & satisfy customers
- Analyze and forecast workload volume based on historical data, seasonal trends, and daily/weekly business projections.
- Collaborate with Operations and HR Management teams to determine optimal labor resources required to support the navigation workload.
- Analyze labor productivity and identify opportunities for continuous improvement
- Develop and implement strategies to improve labor efficiency and productivity.
- Collaborate with cross-functional partners in Industrial Engineering and IT Systems teams to gather data insights to inform strategic workload planning, especially regarding optimal utilization of automated systems.
- Continuously evaluate and optimize planning and scheduling processes.
- Identify opportunities for optimizing automation utilization and process improvement.
The successful candidate will ideally have:
- 5+yrs experience in B2B Customer Service
- Bachelor's degree (ideally in an analytical subject)
- Extensive track record of delivering successful Continuous Improvement initiatives
- Significant Accomplishments in People, Process, and Cost Savings
- Experience making data-driven decisions to maximize profitability
Company DescriptionDSJ Global is a revolutionary search firm, specializing in the bespoke delivery of executive search solutions to clients.
Working across a number of niche industries and sectors across the US, UK, and Europe.
With offices in New York, Charlotte, Boston, Chicago, Dallas, San Francisco, London, Zurich, Berlin, Hong Kong and Singapore, DSJ Global operates on an international scale providing bespoke search packages which are unrivaled in the widespread recruitment market. Our aim is simple, to provide executive search level services which are flexible and tailored to the individual requirement of each client, on an unrivaled cost structure. We currently specialize in the areas of Procurement, Supply Chain, Logistics, OPEX, Finance and Human Resources.
We believe that every client should receive the benefit and accuracy of a search approach, whilst being able to dictate how, when and where it occurs, all on a fee structure to suit. Our revolutionary approach allows us to structure each assignment according to the requirements, time scales and budget available. We believe that for too long executive search firms have been too rigid in their approach and have been able to dictate how the search is conducted, leaving the client relatively powerless on the outcome.
Our service allows our clients to have increased control, direction and interaction in the search conducted on their behalf and has resulted in successful, on going relationships as search firm of choice with an ever expanding client group.
Company Description
DSJ Global is a revolutionary search firm, specializing in the bespoke delivery of executive search solutions to clients.\r\nWorking across a number of niche industries and sectors across the US, UK, and Europe.\r\nWith offices in New York, Charlotte, Boston, Chicago, Dallas, San Francisco, London, Zurich, Berlin, Hong Kong and Singapore, DSJ Global operates on an international scale providing bespoke search packages which are unrivaled in the widespread recruitment market. Our aim is simple, to provide executive search level services which are flexible and tailored to the individual requirement of each client, on an unrivaled cost structure. We currently specialize in the areas of Procurement, Supply Chain, Logistics, OPEX, Finance and Human Resources.\r\n\r\nWe believe that every client should receive the benefit and accuracy of a search approach, whilst being able to dictate how, when and where it occurs, all on a fee structure to suit. Our revolutionary approach allows us to structure each assignment according to the requirements, time scales and budget available. We believe that for too long executive search firms have been too rigid in their approach and have been able to dictate how the search is conducted, leaving the client relatively powerless on the outcome.\r\n\r\nOur service allows our clients to have increased control, direction and interaction in the search conducted on their behalf and has resulted in successful, on going relationships as search firm of choice with an ever expanding client group.