Operations Manager

Our client is seeking a proactive and experienced Operations Manager or Operations Supervisor to oversee the day-to-day operations of multiple retail branches. This role is responsible for managing store activities, supervising staff, maintaining operational standards, and ensuring a consistent and exceptional customer experience. The ideal candidate will possess strong leadership, organizational, and analytical skills suited to a dynamic retail environment.

Requirements

Key Responsibilities:

Supervision and Leadership

• Supervise all retail branch operations, ensuring adherence to brand and operational standards.
• Lead and coach retail staff to achieve performance targets and maintain engagement.
• Communicate store goals, updates, and operational directives across all branches.

Operational Management

• Oversee daily store operations, including inventory management, cash handling, and store opening/closing procedures.
• Ensure compliance with internal policies, standard operating procedures, and safety regulations.
• Coordinate directly with mall administration for leasing and operational matters concerning branch locations.
• Work collaboratively with HR on incidents and staffing concerns within stores and the head office.

Customer Service

• Foster a customer-centric environment by ensuring staff consistently deliver excellent service.
• Handle and resolve customer concerns, complaints, and feedback, ensuring coordination with the Customer Service team.

Reporting and Documentation

• Generate and submit operational reports on sales performance, staff productivity, and store issues.
• Maintain accurate documentation on employee schedules, performance evaluations, and training progress.
• Monitor and ensure availability and maintenance of store essentials such as POS terminals, computers, scanners, internet connections, CCTV systems, and security tools.
• Coordinate daily product deliveries with sales associates to ensure smooth flow of merchandise.

Scheduling and Time Management

• Develop and manage store staffing schedules according to operational needs and peak times.
• Handle schedule adjustments, shift substitutions, and time-off requests efficiently.
• Ensure timely store openings and proper employee attendance coverage.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2–5 years of experience in retail operations, preferably in a supervisory or managerial capacity.
• Strong leadership, communication, and organizational skills.
• Excellent problem-solving abilities and attention to detail.
• Proficient in Microsoft Office and familiar with retail systems and processes.
• Ability to thrive in a fast-paced, customer-focused environment.

Job Function:

• Retail Operations Oversight
• Staff Supervision & Scheduling
• Inventory & Asset Management
• Customer Service Management
• Mall & Vendor Liaison
• Operational Reporting & Documentation