Job Description
Job DescriptionWe are looking for a rock-star adjuster with at least 2-3 years’ experience to handle non-standard, private passenger auto insurance claims for Utah policyholders. This position is fully remote and will predominately adjust auto non-complex bodily injury and uninsured/underinsured motorist claims but should be comfortable handling an entire auto claim file, including PIP and property damage features. Must be available to work 8am - 5pm Mountain time.
Candidate should reside in Arizona or Utah.
RESPONSIBILITIES
- Investigate, evaluate, negotiate, and settle private passenger auto insurance claims from first notice of loss to settlement
- Set initial reserves and adjust appropriately as more information is known
- At all times ensure compliance with specific state regulations, policy provisions, and company standards
- Apply policy language in accordance with UT statutes to determine whether the loss is covered
- Verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision
- Order police reports, take recorded statements, review medical records as needed to properly evaluate the claim
- Set expectations of the claims process and keep the insured and/or claimant informed of the claim status
- Fairly evaluate all damages to determine the appropriate amount the insurance company should pay
- Arranges, handles and pays repair, rental, towing, total losses and negotiates storage
- Maintain up to date, consistent diary to accurately record timeliness of correspondence and systematically review and resolve claims within the specified state compliance guidelines
- Evaluate all information and flag any coverage issue, potential fraud, or other red flags
- Negotiate settlements and authorize payments
- Confer with legal counsel on claims when needed
- Meet expectations for attendance and punctuality
- Assume other responsibilities as directed by management
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- 2-3 years of adjusting private passenger auto BI, UM/UIM claims in a fast-paced setting
- Capability to train and perform the job remotely & meet our work from home requirements
- Have a passion for providing excellent customer service
- Communicate, both verbally and written, complex issues in ways that the customer easily understands
- Possess empathy, adaptability, time management, and organizational skills
- Diffuses emotional customer situations effectively and recognizes when to escalate
- Punctual and conscientious about work hours and makes appropriate arrangements for vacations and special leave
- Familiarity with various insurance data bases (ISO/Verisk) and compliance reporting (OFAC, Medicare)
- Basic typing and computer knowledge, including familiarity with Windows OS
- Bilingual (English/Spanish) a plus
- Familiarity with FileHandler claim system a plus
BENEFITS
- Health, Dental, Vision and Life Insurance Available
- 401(k) with 3% Safe Harbor Contribution
- Competitive Vacation Time
- Sick Time
- Paid Holidays
- Fully Remote
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