Job Description
Job Description
Registration Specialist Opportunity:
The Registration Specialist greets, registers, and assists clients in a professional, courteous, and confidential manner. This role is responsible for patient check-in, appointment scheduling, insurance verification, and maintaining accurate client records within the electronic medical record (EMR). The position serves as the first point of contact for patients, visitors, and callers, ensuring a welcoming and efficient experience for all individuals accessing Outpatient Services.
What You’ll Get:
- The starting pay range for this role is $17.21 - $18.74, based on education and experience.
- This job is a full-time, in person position..
- PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, employee assistance program, newly updated facility, and more.
- As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!
What You Bring:
Required:
- High School Diploma or equivalent.
- Minimum one year of customer service or administrative experience.
- Keyboarding proficiency and ability to use an Electronic Medical Record system.
- Valid Wisconsin driver’s license and use of a personal vehicle.
- Basic computer program knowledge to work with the Microsoft Suite
Preferred:
- Two years of medical office or registration experience.
- More than one year of working with a diverse patient population, including severe and persistent mantal illness and substance use disorders.
- Familiarity with insurance verification process.
In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
What a Registration Specialist does at NCHC:
- Greet and check in clients for appointments, verifying and updating demographic, insurance, and consent information.
- Provide exceptional customer service to clients, visitors, and staff, maintaining professionalism in stressful or emotional situations.
- Complete necessary recordkeeping tasks, including verifying insurance, completing intake paperwork, and scanning documents into electronic records.
- Schedule, reschedule, and confirm client appointments, coordinate follow-up appointments with providers.
- Assist with scheduling OWI assessments and act as backup for scheduling as needed.
- Maintain awareness of provider availability and adjust scheduling to meet client and provider needs.
- Answer all incoming phone calls and respond to inquiries regarding appointments, services, and procedures.
- Route calls to the appropriate staff, department, or external agency as needed.
- Complete and maintain various reports, including:
- Insurance Verification Reports (verifying coverage 3 days in advance).
- No-Show Reports (tracking and sending appropriate communication).
- OWI Non-Compliance Letters for missed appointments or follow-ups.
- Maintain confidentiality and ensure accurate data entry in EMR systems.
- Work closely with nursing staff, therapists, psychiatrists, and case managers to coordinate client care and communicate relevant updates.
- Interact with outside agencies such as Child Protective Services, Social Services, Probation and Parole, and law enforcement regarding mutual clients as needed.
- Assist with fax distribution, conference room scheduling, and other administrative duties to support Outpatient Operations.
- Provide coverage for other registration areas as needed within North Central Health Care.
- Other duties as assigned
Working Environment and Physical Requirements
- Work performed primarily in an office or clinical reception environment.
- Frequent sitting, keyboarding, and use of office equipment such as phones, computers, copiers, and scanners.
- Occasional standing, walking, bending, and lifting 25 pounds.
- Regular exposure to background noise and tight spaces.
- May occasionally handle or be exposed to bodily fluids while maintaining standard precautions.
- Occasional interaction with clients who may demonstrate altered mental status or behavioral concerns.
Who We Are:
Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more.