Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position offering an excellent opportunity to provide exceptional support to customers through effective communication and problem-solving. If you thrive in a fast-paced environment and are passionate about delivering top-notch customer service, we'd love to hear from you.
Responsibilities:
• Handle a high volume of inbound calls, addressing customer inquiries with professionalism and efficiency.
• Provide detailed and accurate information regarding products, services, and policies.
• Process customer orders and ensure timely and accurate data entry into the system.
• Resolve customer issues by identifying the best solutions and escalating complex cases when necessary.
• Maintain a positive and empathetic attitude towards customers at all times.
• Collaborate with team members to improve overall service quality and meet performance goals.
• Follow up with customers to ensure satisfaction and resolution of their concerns.
• Stay updated on company products, services, and procedures to provide accurate assistance.
• Monitor and document customer interactions, ensuring compliance with company standards.• Previous experience in a call center or customer service role is required.
• Strong communication skills, both verbal and written, with the ability to handle challenging situations professionally.
• Proficiency in order entry and familiarity with handling inbound and outbound calls.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and a customer-focused mindset.
• Attention to detail and accuracy in data entry and record-keeping.
• Familiarity with basic computer systems and software applications.
• Flexibility to adapt to changing priorities and customer needs.