Job Description
Job DescriptionWe have a great client that is looking for a Customer Service Specialist in Rochester, MI!This is a 13-week contract with the possibility of extension or direct hire. The pay rate is $23 per hour.Job Summary:
This position has the following primary objectives with respect to customer relations:
- Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers
- Support corporate and departmental goals, member enrollment activities and product implementations
- Research, investigate and resolve service failures. Improve customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention
- Educate members and prospective members to promote HAP as the health care coverage of choice.
Qualifications:
- Associate’s Degree OR minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree.
- Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years.
- High degree of integrity, patience, maturity, empathy, tact and Diplomacy.
- Problem solving skills, flexibility, good judgment and ability to provide service excellence.
- Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation.
- Ability to handle multiple priorities concurrently in a timely and accurate manner.
- Strong interpersonal, listening, verbal communication and business writing skills.
- Efficiency in using a PC and various Microsoft programs.
- Fundamental understanding of HMO/PPO/POS delivery system and claims billing.
- Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled.
Apply Today!!
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