Operations Manager - Non Profit

Job Description

Job Description

Position Overview:

The Operations Manager is a critical leadership role within the Samuel Staten Sr. Pre-Apprenticeship Program (SSSPAP). This position ensures the seamless execution of daily operations, enhances organizational efficiency, and supports the program's mission to provide high-quality training and employment opportunities for participants. The Operations Manager will oversee administrative functions, manage staff, ensure compliance with policies, and coordinate with partners and stakeholders.

Key Responsibilities

Operational Management:

· Oversee the daily operations of SSSPAP to ensure program efficiency and effectiveness.

· Develop and implement operational procedures and policies to enhance program delivery.

· Monitor and evaluate program activities, showing areas for improvement and recommending solutions.

Staff Management:

· Supervise and provide leadership to administrative and operational staff, including Administrative Assistants, Case Managers, and Compliance Officers.

· Conduct regular staff meetings, performance evaluations, and professional development sessions.

· Manage staff schedules, leave requests, and workload assignments.

Program Staffing and Hiring:

· Manage program staffing to ensure all roles are filled with qualified personnel.

· Coordinate recruitment, onboarding, and training of new hires.

· Lead the hiring process for key roles, including Office Managers, Job Developer, Receptionists, Compliance Officers, Senior Case Managers, and instructors.

· Develop and keep job descriptions, interview guides, and candidate evaluation tools.

· Supervise and support administrative staff, Case Managers, Job Developer, Compliance Officers, Receptionists, Office Managers, and Senior Case Managers.

· Ensure adequate staffing levels for program activities and events.

Compliance and Reporting:

· Ensure compliance with grant requirements, organizational policies, and regulatory standards.

· Maintain exact records for audits, reporting, and accountability.

· Prepare operational reports for the Executive Director and other stakeholders.

Partner and Stakeholder Coordination:

· Build and keep strong relationships with contractors, apprenticeship coordinators, and community partners.

· Coordinate events and outreach programs to connect participants with employment opportunities and union applications.

· Represent SSSPAP at community events and industry meetings.

Financial and Resource Management:

· Participate with budget planning, tracking expenses, and ensuring financial accountability.

· Maintain and manage program inventory, including training materials and office supplies.

Process Improvement:

· Lead initiatives to enhance operational efficiency and staff training.

·Develop and implement strategies for task delegation, onboarding, and process automation.

· Ensure effective communication and collaboration across all departments.

Qualifications

Education and Experience:

· Bachelor's degree in business administration, Nonprofit Management, or a related field (required); master's degree preferred.

· Minimum of 5 years of experience in operations management, preferably in workforce development, nonprofit, or training programs.

· Experience supervising staff and managing cross-functional teams.

Skills and Abilities:

·Strong leadership and interpersonal communication skills with the ability to motivate and develop teams.

· Excellent organizational and project management skills.

· Effective communication skills, both written and verbal.

· Proficient in Microsoft Office Suite and operational management software.

· Ability to manage multiple priorities in a demanding environment.

· Critical thinking skills accompanied by a solution-oriented approach.

Company DescriptionSSSPAP is a non - profit organization designed to educate and prepare minority men and women wanting to enter the Building Construction Trades Unions.
for more information, please visit our website:
www.ssspap.org

Company Description

SSSPAP is a non - profit organization designed to educate and prepare minority men and women wanting to enter the Building Construction Trades Unions.\r\nfor more information, please visit our website:\r\nwww.ssspap.org