Commercial Door and Gate Service Supervisor - Field Operations

Job Description

Job Description

Overview

We are seeking a Field Installation Manager – Commercial Doors to oversee high-volume commercial door and gate service operations across the Greater Sacramento region. This is a hands-on leadership role focused on field troubleshooting, service estimating, crew coordination, and real-time job management.

This position supports a growing service operation and is designed to improve field efficiency, reduce leadership workload, and strengthen customer response times. Ideal candidates bring deep commercial door service/repair experience (not residential or new installs only) and are confident managing multiple active service jobs simultaneously.

Key Responsibilities

• Manage daily field operations across 10–20 active service jobs
• Provide real-time troubleshooting support to technicians in the field and remotely
• Scope work and prepare service estimates and job requirements
• Schedule and coordinate 1–2-person installation/service crews
• Source parts, materials, and vendor support for repairs and installations
• Ensure timely, high-quality completion of service work within scope and budget
• Communicate with customers, vendors, and internal teams to resolve issues quickly
• Support compliance with ADA, fire-rated door codes, and safety standards
• Partner with leadership during a structured 6-month onboarding/training period

Required Experience

• ~5+ years of commercial door and gate service/repair experience
• Hands-on expertise (not solely new installation work)
• Strong troubleshooting ability in the field and via phone support
• Experience managing or coordinating service workflows and schedules
• Ability to run estimates and scope repair/service jobs independently
• Experience with multiple commercial systems, including:
• Automatic doors (e.g., SIG or similar)
• Storefront doors
• Hollow metal doors
• Overhead/rolling doors
• Dock equipment
• Gates and gate operators
• Proven ability to manage multiple concurrent service jobs in a fast-paced environment

Preferred Qualifications

• Experience across most or all of the listed door and gate systems
• Prior crew leadership or field supervision (1–2-person crews preferred)
• Strong estimating and end-to-end job ownership experience
• Experience sourcing parts and managing vendors independently
• Background in high-volume commercial service environments (facilities, industrial service, etc.)
• Familiarity with competitors such as Vortex, R&S Doors, or Industrial Door Company
• Knowledge of ADA compliance, fire-rated assemblies, and safety regulations

Benefits

• Full benefits package (medical, dental, vision, etc.)
• Stable and growing service operation with consistent workload
• High-impact role with direct influence on field performance and efficiency
• Long-term career growth potential in operations leadership