Front Office Agent - Full Time - Paramount Hotels

Job Description

Job DescriptionDescription:

Company Overview

Paramount Hotels is an independent, family-owned boutique hotel group with properties in Seattle, Portland and Maui. With our legacy properties in prime downtown locations, we deliver timeless great service and amenities, but with a modern twist and artful boutique hotel experience. Paramount’s leadership team cut its teeth at some of hospitality’s most iconic brands including Waldorf Astoria (NYC), W Hotels, Hilton, Kimpton, Pyramid Hospitality, Four Seasons, and Marriott...but they ultimately chose to call Paramount home.

On the leadership team, Matthew Olson , our President, is a second generation family business owner focused on new property development. Olson works in step, partnering closely with Kyle Asher , our COO, who oversees hotel operations and strategy. Paramount Hotels is in smart growth mode and currently developing several new hotel properties in Maui including a new $100M tower that opened in May 2024. We see our superb team as a key part of our legacy and growth story.

Our team is made of hustle & heart and delivering outrageous service is just the beginning. Every day we raise the bar both professionally and personally, and you’ll find your colleagues are your biggest cheerleaders and supporters. If you have a growth, dragon-slaying mindset, you’ve come to the right place. We love to promote from within which means opportunity is there for the taking.

Role Overview

The Guest Services Agent represents the hotel throughout all stages of the guest’s stay. As many times the first (and often the last) team member that guests will come in contact with, professional and courteous one-on-one interactions are vital.

Duties include determining a guest’s reservation status and identifying their length of stay; Helping guests complete

registration cards; Assigning rooms; And accommodating special requests whenever possible. Agents are also responsible for verifying the guest’s method of payment and following established credit-checking procedures. Communicating with the rest of the hotel staff to ensure the guest has a comfortable and safe stay is fundamental to the role.

This role reports to the Front Office Manager.

Key Role Activities

• Efficient guest registration and room assignment, accommodating special requests when possible.

• Assisting with valet parking and luggage storage.

• Adhering to credit, check-cashing, and cash handling policies.

• Tracking room status and maintaining room status updates.

• Familiarity with room locations, types, and rates, and presenting options to guests.

• Utilizing suggestive selling techniques to promote room upgrades and hotel services.

• Coordinating room status updates with housekeeping.

• Handling reservations, including same-day and future bookings, and understanding cancellation procedures.

• Processing guest check-outs and cashier-related functions.

• Reporting maintenance and repair requests and coordinating with relevant departments.

• Keeping informed about daily activities and meetings in the hotel.

• Attending department meetings and contributing to discussions.

• Promptly reporting any unusual occurrences or requests to management.

• Familiarity with safety procedures and accident prevention policies.

To apply and learn more:

Please email General Manager Voltaire Marave at voltairem@paramounthotelseattle.com with your confidential resume and answers to a few introduction questions to get to know you better.

• Why are you interested in this role and working at The Paramount Hotel Seattle specifically?
• What inspired you to be part of the Hotel Industry?
• Can you share an experience where you had to adapt your service approach to meet the unique preferences or needs of a guest
• How did you personalize their experience?

Requirements:

• Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
• Must have excellent communication, phone and hospitality skills.
• Flexibility is necessary for this position, including the ability to work days, nights, weekends and holidays.
• Prior hotel experience is preferred. Knowledge of OPERA is a plus.
• Valid drivers license required.
• Previous hotel-related experience desired.