Director of Health Informatics - Hybrid

Job Description

Job DescriptionEssential Duties and Responsibilities as Director of Health Informatics:

• Analyze current clinical workflows and use of digital tools to find gaps, inefficiencies, or training needs.
• Responsible for directing the configuration and optimization of the Athena EMR and other tools to align with best practices and compliance standards.
• Direct and support the work of the EMR Manager and other direct reports when/if applicable.
• Develop and maintain automated processes and reports to support complete documentation, accurate coding, and timely risk score capture.
• Design and deliver training for clinicians and staff to build skill and confidence in using digital clinical tools.
• Support patient engagement by improving patient portal functionality and helping staff promote its use.
• Collaborate with stakeholders throughout CHP, including IT, clinical leadership, and vendors to implement system improvements and updates.
• Track usage metrics, gather feedback, and recommend enhancements for continuous improvement.
• Identify, evaluate, and implement new digital tools that can enhance efficiency and improve outcomes, including gathering input from stakeholders.
• Clinical data management & reporting:
  • Oversee integration projects for data flow between our partner systems.
  • Create clinical dashboards and data reports.
  • Ensure clinical compliance with regulations, such as HIPAA, and adhere to documentation standards.
  • Oversee UDS clinical and operational data integrity and coordinate the annual reporting process, including data gathering and validation.

Essential Skills and Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Advanced knowledge of EMR systems, especially AthenaHealth.
• Proficiency in clinical data reporting, dashboard creation, and data integration tools.
• Skilled in process automation and workflow optimization.
• Experience with UDS reporting, risk score capture, documentation improvement, and coding support.
• Strong foundation in health IT systems, interoperability standards, and digital tool evaluation.
• Fluency in Excel, Power BI, or other data analysis, reporting, and visualization platforms.
• Understanding of healthcare quality metrics (e.g., HEDIS, UDS, CMS quality measures).
• Training design and facilitation skills tailored for clinical audiences.

Education and Experience:

• Bachelors degree in Health Informatics, Health Information Management, Public Health, Nursing, or a related field required; Masters degree preferred.
• 5+ years of experience in health informatics, clinical systems, or healthcare IT, with a focus on EMR optimization and digital health tools.
• Proven experience leading clinical technology projects and improving workflows, especially in outpatient or primary care settings.
• Strong familiarity with AthenaHealth EMR or comparable systems, including configuration, reporting, and user training.
• Experience supporting quality improvement, risk adjustment, coding/documentation accuracy, and regulatory reporting (e.g., UDS, HEDIS, HIPAA).
• Prior experience working in community health, FQHCs, or value-based care environments is strongly preferred.
• Proven ability to lead cross-functional projects and change management efforts.
• Strong written and verbal communication skills, with experience providing training and user support.