Job Description
Job Description
Customer Service RepresentativeGovernment Agency$24.05 per hourMonday-Friday, (8.5-hour shifts range from 5:00am-7:00pm)Phoenix, Arizona (onsite)Contract February 2nd-July 31st Why You’ll Love This Job:
- Potential to be hired permanently with the government if the MRPT background is passed
- $18.50 per hour base pay plus $5.55 per hour for Health & Welfare Fringe
- If bilingual in English/Spanish – $19.75 per hour plus $5.55 per hour for Health & Welfare Fringe after successful completion of language certification
- Support millions of Americans by providing vital information and assistance in a high-volume, federally regulated contact center
What You’ll Do:
- Support a high-volume, federally regulated contact center
- Provide accurate, courteous assistance on passport-related inquiries via the General Information Line
- Follow scripts, guidelines, and quality standards for all calls
- Document interactions accurately and protect sensitive information
- Comply with federal security, confidentiality, and workplace policies
- Maintain punctuality, schedule adherence, and professional demeanor
- Participate in training, certification, and quality assurance
- Accept coaching and feedback from supervisors
What We’re Looking For:
- Previous customer service or call center experience
- Inclusive hiring focus; preference for candidates meeting AbilityOne eligibility
- We welcome candidates with disabilities and those facing barriers to employment
- Strong verbal communication and listening skills
- Basic computer proficiency; ability to navigate multiple systems
- Ability to work onsite in a secure, regulated environment, follow strict procedures, and maintain confidentiality
- Must pass a lifetime criminal background and credit check
- Experience in compliance-driven environments preferred
- Spanish/English bilingual preferred
- Prior MRPT clearance preferred
Apply Today!Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. About DawsonDawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. Dawson is partnering with Fortuity Calling, LLC, which is an equal opportunity employer. We are committed to building an inclusive workforce and strongly encourage applications from individuals with disabilities and others who may face barriers to employment.
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