Job Description
Job Description
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).
Essential Duties and Responsibilities:
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Takes customer drink orders.
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Properly greet each guest and provide outstanding customer service offering drink and food specials.
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Totals bills, presents check, collects settlement, and processes payment.
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Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
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Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately.
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Be thoroughly familiar with all menu cocktails and spirit/wine/beer lists in order to assist guests and answer questions accurately.
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Prepare cocktails according to recipes, using correct tools and glassware.
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Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.
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Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods.
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Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.
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Serve food and beverages, ensuring timeliness, completeness, and accuracy.
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Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.
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Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.
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Process payments according to POS and cash handling procedures.
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Perform last call.
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Maintain bank variance within standard.
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Ensure all checks are closed out.
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Maintain bar inventory to determined par levels and communicate ordering needs to management staff.
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Maintain positive and professional communication with all staff.
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Communicate effectively and professionally with the culinary team to maximize guest satisfaction.
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Adheres to food and beverage policies and State Liquor Laws.
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Keeps station clean at all times.
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Promotes positive customer relations.
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Responsible for the receipt of monies and settlement of guest’s checks.
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Other departmental related duties and assignments as directed by management.
QUALIFICATIONS
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Must have at least 1 year of high-volume bartending experience.
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Must have and be able to demonstrate extensive beer, liquor, and wine knowledge.
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Must demonstrate knowledge concerning the history and composition of common ingredients, spirits, beer, and wines.
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Must have and be able to demonstrate spirit differentiation and drink preparation techniques.
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Excellent customer service skills, which must include a positive, friendly, and outgoing attitude.
SKILLS
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Strong leadership and interpersonal skills
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Excellent interpersonal, oral and written communication skills.
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Meticulous, organized and accurate
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Extreme confidentiality.
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Familiarity with a variety of computer systems and applications.
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Be flexible to work varying shifts and time schedules as needed.
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Communicate effectively with all levels of employees and guests.
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Manage multiple details and tasks concurrently in a changing environment.
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Able to work effectively in a team environment.
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Analyze and think about how possible solutions impact on the entire operation.
PHYSICAL DEMANDS
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Ability to stand and sit for extended periods of time.
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Ability to walk distances.
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Ability to lift 30 to 40 lbs.
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While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
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The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.