Job Description
Job DescriptionJob Title: Homelessness Case Manager
Location: Los Angeles, CA
Reports To: Program Manager
About the Role
The Homelessness Case Manager will provide intensive case management, housing navigation, and supportive services to individuals and families experiencing homelessness in Los Angeles. This role is designed for compassionate, detail-oriented professionals who can build trust, connect clients to community resources, and help them achieve long-term housing stability.
Key Responsibilities
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Provide client-centered case management to a caseload of individuals experiencing homelessness.
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Conduct comprehensive assessments (housing, health, mental health, benefits, employment, family reunification).
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Develop and implement individualized service plans (ISPs) with clear housing and stability goals.
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Assist clients with housing navigation, including landlord outreach, applications, and move-in coordination.
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Connect clients to resources such as healthcare, behavioral health, legal aid, employment, and benefits enrollment.
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Collaborate with community partners, service providers, and local agencies to maximize client support.
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Maintain accurate and timely documentation in the Homeless Management Information System (HMIS).
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Participate in case conferencing, multidisciplinary team meetings, and outreach efforts.
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Monitor client progress and adjust service plans as needed.
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Advocate for clients in accessing services and overcoming barriers to housing.
Qualifications
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Bachelor’s degree in Social Work, Human Services, Psychology, or related field
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Minimum 1 years of case management experience, preferably with unhoused or vulnerable populations.
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Knowledge of Los Angeles homeless services system (CES, LAHSA, supportive housing programs) preferred.
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Familiarity with trauma-informed care, harm reduction, and motivational interviewing approaches.
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Strong organizational skills and ability to manage a high caseload.
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Bilingual (English/Spanish) a plus.
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Valid CA driver’s license and reliable transportation required.
Core Competencies
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Empathy & cultural humility
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Strong communication & advocacy skills
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Crisis intervention and de-escalation
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Ability to work independently and collaboratively in a fast-paced environment
Compensation & Benefits
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Salary range: $23.00 - $26.00 per hour(commensurate with experience)
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Medical, dental, and vision coverage
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Paid time off, sick leave, and holidays
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Mileage reimbursement
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Professional development and training opportunities
Search managed by: Leah Rocco
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
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The California Fair Chance Act
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Los Angeles City Fair Chance Ordinance
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Los Angeles County Fair Chance Ordinance for Employers
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San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Pay Details: $23.00 to $26.00 per hour
Search managed by: Leah Rocco
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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