Director of Sales Operations and Enablement

Job Description

Job DescriptionWe are Local Infusion.

Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. We have locations in New Hampshire, Maine, Connecticut, New Jersey, Maryland, Virginia, Massachusetts, New York, Ohio, North Carolina, South Carolina and Florida with more on the way. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients, and our team, can feel truly supported, every step of the way.

*This role is remote with a preference for someone based on the East Coast or Ohio

What We’re About

We’re a team of innovators, clinicians, and technologists on a mission to improve outcomes for patients, save time for physicians and make infusion therapy more affordable for everyone involved. Our mission is to transform the infusion care industry, because patients deserve better.

• Ownership—Takes initiative, being accountable and caring about the outcome

• Excellence—Do what it takes to raise the bar, being an example for our colleagues, patients and partners

• Curious & Inquisitive— Always seek to gather information and knowledge, and understand the way

• Find A Way— There will be obstacles, but we find a way, even when there isn’t a defined road forward

• It’s a Marathon, not a Sprint - We have large problems to solve, and they won’t be solved overnight. We are persistent every day.

Job Summary

We are seeking an experienced Director of Sales Enablement to function as a cross-functional leader responsible for building the systems, tools, data, and processes that power our business development engine. This position serves as a strategic partner to field leadership, wearing many hats to ensure teams are well trained, properly enabled, informed, and fully activated to drive referral growth.

This role owns reporting/analytics, sales enablement, sales operations, onboarding, and market activation. You will sit on the Growth Leadership Team alongside Regional VPs and work closely with Operations, Marketing, and Executive Leadership.

Key Responsibilities

Data, Analytics & Reporting

• Build and maintain dashboards, KPIs, and automated reporting

• Monitor center and market performance, highlighting trends and risks

• Respond to ad‑hoc data and analysis requests from leadership

Sales Enablement & Playbooks

• Build and maintain sales playbooks, outreach frameworks, objection handling guides, competitive intelligence, FAQs, and best‑practice libraries

• Translate market insights, product updates, and strategy into clear, actionable guidance for the field

Sales Operations & CRM Ownership

• Serve as the HubSpot (CRM) owner and subject‑matter expert

• Maintain and improve CRM hygiene, activity logging, and reporting standards

Market Research & Target List Strategy

• Own market research and target list development using tools such as MedScout

• Ensure comprehensive provider coverage by geography and specialty

New Market & Center Activation

• Lead sales activation for new center openings

• Deliver market research, target lists, and draft market plans to field teams

• Create and present GTM activation plans and ensure clean handoff and knowledge transfer to Business Development Executives

Onboarding, Training & Development

• Own the virtual onboarding experience for new Business Development hires

• Build and maintain sales training programs, tools, and materials

• Deliver training through live sessions, workshops, and on‑demand content

Strategic Projects & Cross‑Functional Execution

• Identify bottlenecks and workflow gaps across the growth engine

• Lead special projects, pilot new tactics, and support rollout of new outreach channels

• Partner closely with Operations to improve referral‑to‑treatment conversion and execution

Qualifications and Requirements

• Bachelor's degree in related field

• 5+ years experience in healthcare growth, sales operations and enablement

• Must have expert-level analytical skills/mindset with hands‑on dashboarding and CRM experience...essentially be a reporting wizard!

• Proven experience supporting or leading multi-market sales teams

• Demonstrated experience delivering training and creating enablement tools such as playbooks, guides, and sales resources

• Exceptional organizational and communication skills

• Comfortable operating at both strategic and tactical levels

• Competitive spirit, with customer-focused attitude

• Bonus points for prior success as a field sales or referral sales professional

• Double bonus points if you have experience with HubSpot, Google Products, MedScout and/or Sigma.

• Travel requirements: Willingness to travel up to 20% of the time, with overnight travel occasionally

• Must be located near Local Infusion’s service areas (Eastern or Central time zones)

Compensation & Structure

• Total Compensation (Base + Bonus): $140,000 - $170,000

• Member of the Growth Leadership Team

The Local Infusion Way

Local Infusion is a respectful, upbeat, and remote-first team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.

As part of our team, full-time employees get:

• Potential for performance bonuses

• Medical, dental, and vision insurance through our employer plan

• Short and long-term disability coverage, life insurance

• 401(k) — as an early stage startup, and we match!

• 15 Days PTO — and we want you to take it!

• Competitive paid parental leave and flexible return to work policy.

• We invest in your career. Our company is growing quickly, and we'll give you the opportunity to do the same. You'll have access to a number of professional development opportunities so that you can keep up with the company's evolving needs and grow your career along the way.

We don’t discriminate, Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.

Compensation Range: $140K - $170K