Job Description
Job DescriptionDescription:
About Us
At Bath Fitter, we’re dedicated to delivering top-notch bathroom renovation solutions with a focus on customer satisfaction. We’re looking for a motivated and professional Customer Service Representative (CSR) to join our team. If you thrive in a fast-paced environment and enjoy providing excellent service to customers, this is the perfect role for you.
Job Overview
The Customer Service Representative will serve as the first point of contact for our customers. You’ll handle inbound and outbound calls, schedule sales appointments, and support our sales and operations team to ensure a seamless customer experience.
Candidates with experience using ServiceTitan are highly preferred.
Key Responsibilities
- Answer inbound customer calls in a friendly, professional, and timely manner.
- Make outbound calls to follow up on inquiries, leads, or appointment confirmations.
- Schedule sales appointments efficiently using ServiceTitan software.
- Maintain accurate records of customer interactions and appointments.
- Provide knowledgeable and courteous assistance to customers regarding services and products.
- Collaborate with the sales and installation teams to ensure smooth scheduling and customer communication.
- Resolve customer concerns with empathy and professionalism.
Requirements:
Qualifications
- Preferred: Experience with ServiceTitan or similar CRM/service management software.
- Proven experience in customer service, especially handling inbound and outbound calls.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Tech-savvy and comfortable learning new software tools.
- A positive attitude and a strong commitment to delivering outstanding customer service.
Benefits
- Competitive hourly wage/salary
- Performance-based incentives
- Supportive team environment with opportunities for growth
- Medical, Dental, Vision, Disability, Life Insurance
- Flexible Spending Account
- Health Savings Account
- Paid time off and paid holidays
- 401(k) with match
- W-2 Employee