Job Description
Job DescriptionDescription:
Job Title: Patient Service Representative
Job Summary:
We are seeking a dedicated and compassionate full-time Patient Service Representative to join our healthcare team. The ideal candidate will be responsible for providing exceptional customer service to patients, assisting with their inquiries, and ensuring a positive experience throughout their healthcare journey.
Key Responsibilities:
- Greet and assist patients in a friendly and professional manner.
- Answer phone calls and respond to patient inquiries regarding appointments, services, and insurance.
- Schedule and confirm patient appointments, ensuring accurate information is recorded.
- Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
- Collaborate with healthcare providers and staff to facilitate patient care and services.
- Handle patient complaints and concerns with empathy and professionalism.
- Provide information about healthcare services, procedures, and policies.
We are an equal opportunity employer and welcome applications from all qualified individuals.
Requirements:
Skills and Qualifications:
- High school diploma or equivalent; additional education in healthcare or customer service is a plus.
- Previous experience in a customer service role, preferably in a healthcare setting.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using computer systems and electronic health records.
- Detail-oriented with strong organizational skills.
- Empathetic and patient-focused attitude.