Job Description
Job Description
Description:
We are seeking a highly organized and detail-oriented individual to join our team as a Patient Care Coordinator. The successful candidate will be responsible for various front desk and administrative duties to ensure smooth operations within our medical office. We offer a comprehensive benefits package and competitive compensation. This position will serve primarily one of our three Richmond offices and may rotate as needed for coverage throughout.
Key Responsibilities:
- Check patients in upon arrival, ensuring that all patient information and insurance eligibility are updated and accurate.
- Collect time-of-service payments for current and outstanding balances and copays.
- Efficiently check patients out and process claims.
- Answer phones promptly and professionally, assisting patients or directing calls to the appropriate person or department.
- Schedule patient appointments accurately, utilizing EMR systems. (Athena preferred)
- Check voicemails regularly throughout the day and promptly return calls, ensuring no delay in communication with patients.
- Prepare patient charts for all doctors, including organizing and filing lab results from LabCorp and hospital records in our electronic medical records system (Athena).
- Assist in other office for coverage as needed.
Requirements:
- High school diploma or equivalent; additional education or certification in medical administration is a plus.
- Proven experience in a medical office setting, preferably in a receptionist or administrative role.
- Proficiency in using electronic medical records (EMR) systems, with experience in Athena being advantageous.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Knowledge of medical billing procedures and insurance verification processes.
- Flexibility to adapt to changing priorities and responsibilities.
PI277789847