Job Description
Job Description
Main Job Tasks and Responsibilities
· Answer telephone, screen and direct calls
· Take and relay messages
· Provide information to callers
· Greet persons entering organization
· Direct persons to correct destination
· Deal with queries from the public and customers
· Ensure knowledge of staff movements in and out of organization
· Provide general administrative and clerical support
· Prepare correspondence and documents for projects
· Work in a team atmosphere
· Schedule appointments
· Maintain appointment diary either manually or electronically
· Organize conference and meeting room bookings
· Co-ordinate meetings and organize catering
· Control inventory relevant to reception area
· Tidy and maintain the reception area
Education and Experience
· High school diploma generally required
· Knowledge of administrative and clerical procedures
· Knowledge of computers and relevant software application
· Knowledge of customer service principles and practices
· Keyboard skills
· Ability to work a switchboard
Key Competencies
· Verbal and written communication skills
· Professional personal presentation
· Customer service orientation
· Information management
· Organizing and planning
· Attention to detail
· Initiative
· Reliability
· Stress tolerance
· Dependable