Landmark Operations Coordinator

Job Description

Job Description

PURPOSE OF POSITION:

Perform contract management, quality control, and customer service duties in support of Landmark Janitorial Services. Works closely with Landmark Quality Control Manager to facilitate completion of contract requirements in compliance with Federal guidelines, Goodwill Orange County policy, and Source America guidelines.

DUTIES AND RESPONSIBILITIES:

Maintains service continuity by supporting multiple sites during supervisor absences and staffing shortages. Completes invoices and other financial documents for submission to Goodwill of Orange County, government contract holders, and contractors in a timely manner. Responsible for timely completion of quality control documents and procedures required for compliance with Federal Contracts, such as Contract payments, Employee Benefit reporting, New Vendor selection setup, Quarterly Employment Reports (QERs), Quality Control Plans, Green Cleaning Plans, Equipment Logs and Repair Requests. Works with Management to evaluate and improve programs and procedures as needed. Work cooperatively with Operations and Compliance Manager for reviewing, scanning, and submitting monthly paperwork electronically for all sites to the COR by the 5th of each month. Provide on-going support for the IRS Mailroom and conduct Quarterly Quality Control Reports for the IRS Mailroom. Complete yearly Individual Employment Evaluation (IEE) for all Direct Placement Program Participants. Composes and prepares letters, proposals, agendas, meeting notes, reports, short articles, data collection, and analysis as directed. Coordinates Training Programs on Safety Practices and Janitorial Practices for Landmark Janitorial Staff and tracks participation by Landmark Janitorial employees. Proactively anticipates, monitors, identifies, and resolves operational problems. Ensure employees receive training necessary to perform tasks to which assigned and/or improve on exhibited deficiencies.

Creates and maintains a variety of files to support department functions, including tracking systems, schedules, paper files and electronic libraries. Drives on company business. Works overtime as required. Performs other job-related duties as required. Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession of company property. Acts safely at all times, following all safety rules and regulations. Follows all company policies and procedures. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed. Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness. Works with, trains, and/or acts as a good example for employees receiving training at Landmark.

MINIMUM JOB REQUIREMENTS:

High School Diploma or GED required. Associates or Bachelor’s degree in Business, Operations, Applied Math, Project Management, or Statistics preferred. Proven ability to read, analyze, interpret, and/or write responses to Federal contracts, Requests for Proposals, technical procedures manuals, or governmental regulations. Ability to effectively research, present information, and respond to questions from groups of managers, clients, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, surface area, volume. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to implement and maintain tracking systems across departments, within a professional environment.

Excellent interpersonal and communications skills, including effective writing skills; excellent grammar and English. Ability to communicate in spoken and written Spanish a plus. One to two years’ relevant Janitorial Services and Green Cleaning experience. Willingness to complete Janitorial Training programs may be substituted. PC proficiency using Microsoft Office, especially WORD and EXCEL, and familiarity with Project Management database programs, Internet. Type minimum 40 wpm. Fast notes or shorthand. Valid California driver's license, liability insurance, and a DMV record which is acceptable to Goodwill's insurance company if driving on company time.