Job Description
Job DescriptionCustomer Service Representative (Walk in Center)Under general supervision, the Customer Service Representatives (CSC) provides effective and efficient service to customers and prospects who visit the Customer Service Center locations. This is accomplished by:
- Effective listening skills
- Understanding customer needs
- Determining the correct and best course of action to resolve customer concerns
- Completing or initiating the action as required with the intent of meeting or exceeding customer expectations
- Properly memorializing customer interactions by notating accounts
- Properly handles and reconciles customer financial transactions
Customer Service Representatives are always expected to look and act professional. Face to face interactions are common and will be the primary method of communication for servicing customers.
Job Requirements: Duties:
- Provides efficient and effective retail counter service to customers and prospects on all patron-based services which includes a variety of customer inquiries and needs
- Replenishes customer accounts.
- Updates customer information e.g., address, phone number, new vehicle etc.
- Opens new accounts. Activates transponders.
- Assists customers with Pay as You Go and ODS violations e.g., failed to change tag info, credit card expired, etc.
- Identifies and reports problems such as system or telephone access.
- Exercises independent thinking in meeting customer expectations.
- Manage cash, check and credit card transactions
- Maintains sincere interest in providing World Class Customer Service.
Skills/Qualifications:
- Knowledge of computer (pc) and internet applications
- Microsoft Office applications
- Proficient in cash, check and credit card transaction processing
- Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers
- Proficiency in keyboarding/data entry
- Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology.
- Time management skills (dependable, accurate, and detail oriented)
- Ability to attend 100% of the required weeks of training
- Minimum of 6 months of customer service and/or retail related experience
Schedule: Monday - Friday 9:45am - 6:15pm