Job Description
Job Title: Customer Service Representative
Location: Stephenville, TX 76401
Duration: 6+ Months Contract (Temp to perm)
Shift: Monday - Friday 8 to 5pm
Qualifications:
- High School diploma or GED required.
- 1 – 3 years’ experience in a customer service-related role
- Excellent computer skills are required with proficiency in Microsoft Office 365
- Demonstrated problem-solving skills.
- Demonstrated skill in working in teams and independently driven work.
Preferred :
- Solid technical background, including a mechanical aptitude, aptitude for technical specifications, and appreciation for industrial equipment and processes.
- ERP system experience required, SAP preferred.
Responsibilities:
- The Customer Service Representative serves as the primary point of contact for customers, providing information about applications, design, pricing, and lead times.
- Their responsibilities include pricing, order entry, tracking order status, handling invoicing, addressing complaints, and issuing credits.
- To perform these tasks effectively, the representative must collaborate with various departments.
- All activities are carried out with a focus on the customer, ensuring speed, accuracy, high quality, and a service-oriented attitude that promotes positive customer relations.