Job Description
Technical Skills
Nexthink Expertise
• Advanced Remote Action development (PowerShell, script signing, automation chaining).
• Nexthink Flow workflow design and system integrations.
• NQL query development and dashboard creation.
• Deep understanding of Nexthink Data Model and DEX Score drivers.
• Experience with Nexthink campaigns, user engagement, and remediation logic.
Scripting & Automation
• Advanced PowerShell scripting for diagnostics, automation, and custom RAs.
• Understanding of REST APIs, authentication models, and integration patterns.
Troubleshooting & Observability
• Endpoint performance troubleshooting (Windows OS).
• Basic networking, device health, and application performance fundamentals.
• Ability to correlate signals and identify root causes using telemetry data.
Analytics & Reporting
• Strong data analysis skills.
• Ability to translate telemetry into insights and actionable recommendations.
Cloud & Workplace Knowledge
• Basic cloud concepts (Azure preferred).
• Familiarity with modern device management ecosystems (Intune/M365 is a plus).
Soft Skills
• Strong communication and documentation skills.
• Ability to collaborate effectively across teams.
• Willingness to learn and adapt to evolving platforms, AI capabilities, and observability practices.
Additional Notes
• Role may evolve as Nexthink introduces new capabilities (e.g., AI driven insights, automation enhancements).
• Strong focus on improving the employee digital experience and reducing frustrated users.
• Top 3 skill sets/technologies required for qualification:
1. Nexthink engineering expertise (RA development, Flow automation, NQL, DEX analysis).
2. Scripting & troubleshooting (advanced PowerShell, REST APIs, endpoint performance/root-cause analysis).
3. Data analysis & cross-team collaboration (turning telemetry into insights, dashboards, and actionable improvements).