Job Description
Job DescriptionRussell Tobin's client, an American Banking company, is hiring a Customer Service Representative/Account Processor at Owensboro, KY (Onsite)
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Employment Type: Contract
Location: Owensboro, KY 42301 (Onsite)
Duration: 6+ months with possible extension or conversion
Pay range: $23/hr - $24/hr
Schedule: Mon – Fri 8am – 5pm CST
Job Overview:
Responsibilities of this position:
- Process income checks and packages for Assumptions and Subordinations.
- Mail out packages for Assumptions and Subordinations.
- Assist in a phone queue to answer customer questions related to Assumptions and Subordinations.
- Complete checks on the same day.
- Scan all packages on the same day.
- Stay within Service Level Agreement (SLA) requirements.
There are currently 30 employees in this department. The candidate will interact with customers, internal and external clients via phone and email. Internal interactions will be face-to-face with peers and on-site management.
Required skills:
- Excellent customer service and communication skills.
- Ability to work in a high-pressure environment.
- Ability to multi-task.
- Strong teamwork skills.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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